Ratings based on 464 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Absolutely amazing! From the staff to the room. I will definitely stay again! Thank you
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 7 Jun 2024
Staff not helpful
by A verified traveler
Posted 5 Jun 2024
The staff here was phenomenal. Very kind, helpful, and professional. Went above and beyond. I would definitely recommend staying here!
by A verified traveler
Posted 1 Jun 2024
Beautiful hotel with a glass art gallery inside it. Lots of beautiful pieces to look at and admire. Room was elegant and super clean. Shower was beautiful with a glass door and sleek subway tile. Really comfortable mattress and linens. Ice by request. Everything we needed and more!
by A verified traveler
Posted 31 May 2024
The only issue we had was that there wasn't any hot water for showering in the morning due to the building being old. We were told that maintenance was working on it but it did not resolve before we checked out.
by A verified traveler
Posted 25 May 2024
V
by A verified traveler
Posted 25 May 2024
Asked for servicing and it wasn’t done. Went to front desk Friday 5/17 in late afternoon and let them know. Person working said housekeeping was done for the day. I said there is a pile of wet towels & I need cleaned towels and bed changed. She replied “well I guess I have to do it myself”. Came back from dinner & sheets & towels were thrown on bed. Told front desk the next morning & room was serviced
by A verified traveler
Posted 21 May 2024
Wasn’t there long but room was nice beds comfortable.
by A verified traveler
Posted 13 May 2024
Great location in downtown Norfolk. So close to a lot of eating options, but there is a fantastic restaurant and bar in the hotel.
