Ratings based on 988 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Clean and quiet, have Starbucks and Rainforest restaurant on the first floor. We take a walk to Niagara Falls after dinner.
by A verified traveler
Posted 13 May 2024
Good location
by A verified traveler
Posted 6 May 2024
Close to convention center
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Kristen,Thank you for taking the time to provide your review. We are thrilled that our convenient location was a highlight of your stay. We hope to see you again soon at Sheraton Niagara Falls for another five-star experience.
by A verified traveler
Posted 5 May 2024
Great place
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear David,Thank you for choosing Sheraton Niagara Falls and for your review. We are glad you enjoyed your visit, and on behalf of our team, we want to invite you back again anytime!
by A verified traveler
Posted 5 May 2024
The fridge isn’t working and smells. Bathroom door won’t lock. Can’t connect to guest service due to dial tone issues. Very disappointed in the cost for what you get. Service desk lady was great though!
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Clint,Thank you for taking a moment to share your honest thoughts. It's wonderful to know our hospitable front desk agent left a memorable impression on you; however, we regret your disappointment with our accommodations. Your feedback will be shared with the maintenance to ensure any necessary adjustments are made, and any odor issues dealt with swiftly. We sincerely hope you will give us another opportunity in the future to change your lasting impression.
by A verified traveler
Posted 4 May 2024
Loved the pool area! Great for kids!
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Julie,We know when our guests are looking for the best place to stay, they need a refreshing pool area to unwind in after a long day of enjoying all of Niagara Falls' many attractions. We're so pleased we were able to hit this mark for you, and we hope to see you again at Sheraton Niagara Falls!
by A verified traveler
Posted 29 Apr 2024
Property not clean as per the Sheraton’s standards.
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Yash,Thank you for taking the time to provide your feedback. We are concerned that your experience did not meet our usual high standards of cleanliness. Our team will address this matter promptly to ensure we maintain the excellence expected from our brand. We hope to have the chance to restore your confidence in our property during your next visit.Sheraton Niagara Falls
by A verified traveler
Posted 29 Apr 2024
by A verified traveler
Posted 28 Apr 2024
Enjoyed our stay
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Ravinder,Our team enjoyed hosting you at Sheraton Niagara Falls. Thank you for taking a moment to let us know you had a great stay! We hope you return soon!
by A verified traveler
Posted 23 Apr 2024
Close access to the Casio.
Comment from Hotel Management
28 Apr 2024 by General Manager, Hotel Management
Dear Diane,Thank you so much for choosing to stay with us at Sheraton Niagara Falls. We're thrilled to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.
