Ratings based on 3,350 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Comfortable beds
by A verified traveler
Posted 20 May 2024
The hotel room seems to be small compared to what appears on gallery in expedia(quite surprising mainly because of higher expectations). Breakfast was amazing, delicious and plenty of options. Cleanliness was great! Cons are there’s no hand wash or sanitizer in the room, there was no floor mat beside bathtub in washroom which is safety concern and gross; Hard to find parking- it is otherside of hotel underground but if it has mentioned in Expedia that would have been great. Anyway overall my stay seems good.
by A verified traveler
Posted 20 May 2024
Good
Comment from Hotel Management
20 May 2024 by Jean-Jacques, Hotel Management
Thank you so much for your good rating!We are delighted you had a pleasant stay with us!Have a great day!
by A verified traveler from Toronto
Posted 19 May 2024
Xxx
Comment from Hotel Management
20 May 2024 by Jean-Jacques, Hotel Management
Thank you so much for your top rating!We are delighted you had a wonderful stay with us!Have a great day!
by A verified traveler
Posted 19 May 2024
Our bathroom was not clean. We did not get hot water while showering. We reported the hot water situation to the hotel and they chose not to compensate us. In addition, someone got stabbed outside of the hotel. My wife was scared.
Comment from Hotel Management
20 May 2024 by Jean-Jacques, Hotel Management
Dear guest, Thank you for sharing your recent stay with us, and I am sorry to hear that we were not able to meet your expectation for your last visit. We hope to give our guests the best customer service but on occasions may fall short of our goal. Please accept our sincere apologies for any inconvenience you have experienced.Warm regards
by A verified traveler
Posted 18 May 2024
The staff was extremely nice and helpful! The breakfast was really nice! The location was ideal, close to old Montreal, downtown and China town.
Comment from Hotel Management
19 May 2024 by Jean-Jacques, Hotel Management
Greetings from Hotel Faubourg Montreal!Thank you so much for your top rating and very nice review!We are delighted you enjoy the service provided by our team, our breakfast menu and location of the hotel!We can't wait to welcome you again!Have a great day!
by A verified traveler
Posted 17 May 2024
I don’t know when can i get my deposit! But the hotel was nice
Comment from Hotel Management
19 May 2024 by Jean-Jacques, Hotel Management
Hi,Thank you for your review and very good rating!Security deposit is released 2 to 10 business days after check-out.Have a great day!
by A verified traveler
Posted 17 May 2024
The young lady who helped us check in was so helpful. She gave us a map and showed us a number of places to go for sightseeing and for food. The room was huge with an extra sitting room and kitchen. Shower was awesome with plenty of hot water. Breakfast was nothing special, but even the pickiest eater should be able to find something to tide them over. My only criticism is how tightfisted they are with the coffee pods. Some people can't wait till 6:30 to go to the breakfast area to get their fix and even then it's much more convenient to just make it in the room. Had to beg for extra pods, sometimes to no avail.
Comment from Hotel Management
17 May 2024 by Adam Arab, Hotel Management
Thank you so much for your perfect rating! We're thrilled to hear that you had an excellent experience with us. We hope to have the pleasure of hosting you again in the future.
by A verified traveler
Posted 17 May 2024
Free breakfast was good. Hotel is located within walking distance of most of what we wanted to see. The room was nice. The carpets are old and need to be replaced but other than that the room was good.
Comment from Hotel Management
17 May 2024 by Adam Arab, Hotel Management
Thank you for your rating! We're glad to hear that you had a positive experience overall. We appreciate your feedback and hope to welcome you back soon!
by A verified traveler
Posted 16 May 2024
This hotel is in a reasonable location for getting around and very convenient for getting the bus to and from the airport. Hotel security is good. The hotel itself is in need of some refurbishment and the surrounding area is dirty and the pavements in places are quite dangerous. But we did find Montreal as a whole quite uncared for.
Comment from Hotel Management
20 May 2024 by Jean-Jacques, Hotel Management
Thank you for your very good rating and for your review.It's a pleasure to hear you enjoyed the location of the hotel.Have a great day!
