Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
by A verified traveler
Posted 11 Jun 2024
Perfect location, walkable to all sites and events.
by A verified traveler
Posted 10 Jun 2024
This property was excellent for wheelchair users. From the room to getting around easily.
Comment from Hotel Management
12 Jun 2024 by Katy A-Fidegnon Directrice de l'expérience client, Hotel Management
Dear Madam,Thank you for this great feedback about your recent stay.We are thrilled to learn that our wheelchair-accessible facilities met your expectations and provided ease of movement throughout your stay. It's gratifying to know that the cleanliness of our rooms and the overall condition of DoubleTree by Hilton Montreal were to your complete satisfaction. Our team is committed to delivering the highest level of service and we're pleased that we could achieve this for you.We noted your rating for our room amenities. Rest assured, we continuously strive to provide our guests with comfortable and convenient amenities to enhance their experience with us.It would be a pleasure to welcome you back. Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Katy A-Fidegnon Directrice de l'expérience client, Hotel Management
Dear Madam,Thank you for this kind review about your recent visit.We are thrilled to hear that you enjoyed your stay with us and appreciated the cleanliness, hotel condition, and service provided by our team. Our dedicated team works hard to ensure that our guests have a comfortable and memorable experience, and it is always rewarding to receive such positive feedback.We look forward to welcoming you back.Kind regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 5 Jun 2024
Excelente hotel, con localización muy buena. Muy buenas opciones de comida y compra. Muy cerca de todo.
Comment from Hotel Management
6 Jun 2024 by Katy A-Fidegnon Directrice de l'expérience client, Hotel Management
Apreciada señora,Ha sido un placer recibir su última visita y su excelente valoración.Nos complace enormemente saber que su estadía en DoubleTree by Hilton Montreal fue de su agrado. Su reconocimiento hacia la ubicación privilegiada y la variedad de opciones gastronómicas y de compras cerca de nuestro hotel nos llena de satisfacción. Si bien su valoración del servicio fue neutral, nos comprometemos a seguir mejorando para que la próxima vez su experiencia sea inmejorable. Además, nos alegra que haya encontrado las habitaciones limpias y bien equipadas, reflejando el alto estándar que nos esforzamos por mantener. La condición del hotel es el resultado del cuidado y la atención al detalle que nuestro equipo pone en cada rincón de nuestras instalaciones.Sin duda, será un placer recibirla de nuevo muy pronto en su próxima visita.Un cordial saludo,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 4 Jun 2024
Great location. Comfortable and modern rooms.
Comment from Hotel Management
6 Jun 2024 by Katy A-Fidegnon Directrice de l'expérience client,, Hotel Management
Dear Sir,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated the prime location of DoubleTree by Hilton Montreal along with the comfort and modernity of our rooms. Our commitment to maintaining a clean and well-appointed environment is unwavering, and it is gratifying to know this was reflected in your experience.We look forward to seeing you on your next visit to Montreal.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 2 Jun 2024
Everything was perfect, except some guests talking loudly in corridor
Comment from Hotel Management
4 Jun 2024 by Katy A-Fidegnon Directrice de l'expérience client, Hotel Management
Dear Sir,Thank you for the time taken to share your review.We are delighted to know that the cleanliness and condition of DoubleTree by Hilton Montreal met your high standards and that our service contributed positively to your experience. Our team takes great pride in maintaining a welcoming and well-appointed environment for our guests.However, we regret to hear that the tranquility of your stay was affected by other guests. While our hotel rooms are designed to minimize disturbance, with soundproofing as a feature, we understand that occasional disruptions can occur. Earplugs are available upon request for guests sensitive to noise and we always recommend an interior view room for those seeking a quieter experience. Your comfort and satisfaction are paramount to us, and we strive to provide a restful atmosphere for all our guests.We hope to have the pleasure of welcoming you back on a future stay. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 30 May 2024
The bathroom of our room was not completely separated from our room that made it uncomfortable if more than one person share a room. There is no parking discount for guests. The elevators are not convenient and busy all the time.
Comment from Hotel Management
5 Jun 2024 by Katy A-Fidegnon Directrice de l'expérience client,, Hotel Management
Dear Sir,Thanks for this review about your recent stay.We regret to hear about the bathroom layout not meeting your preference for privacy. Our hotel offers a variety of room types and we would be pleased to assist with selecting a room that better suits your needs for any future visit. Regarding parking, while we do not offer a parking discount, we aim to provide competitive rates for our secure and covered parking facilities. We apologize for any inconvenience caused by our elevators. Their high usage attests to the hotel's prime location and popularity, and we continuously strive to manage the flow efficiently for our guests' comfort.Your comments are invaluable as they help us to improve our guest experience.We hope to welcome you for an improved experience in the future to Montreal.Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 30 May 2024
Nice
Comment from Hotel Management
5 Jun 2024 by Katy A-Fidegnon Directrice de l'expérience client, Hotel Management
Dear Sir,Please accept our sincere thanks for this kind feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We all hope to have the opportunity to welcome you back.Best wishes,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
