Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Cons:
- very thin walls, can hear next room talking at normal volume
- inconvenient: have to take 2 different elevators to access room. The hotel is in a mall
- for the high price, breakfast is not included
Pros:
-Central location to downtown area
-busy area
by A verified traveler
Posted 21 May 2024
good place
by A verified traveler
Posted 20 May 2024
Rooms were spacious. Awesome storage
Clean and great design
Comment from Hotel Management
21 May 2024 by Front Office Team, Hotel Management
Good afternoon Dear Kathleen,Thank you for your feedback regarding your recent stay at the DoubleTree by Hilton Montreal. Your feeedback is really appreciated.Have a nice day !!Regards,Myriam Vasquez
by A verified traveler
Posted 18 May 2024
Excellent breakfast
Comment from Hotel Management
21 May 2024 by Katy A-Fidegnon Directrice de l'expérience client, Hotel Management
Dear Madam,Thank you for this great feedback about your recent stay.We are delighted that the breakfast at our hotel was to your satisfaction, reflecting our commitment to providing a great start to the day for our guests.We eagerly await the opportunity to welcome you back for another memorable stay.Warm regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 8 May 2024
A lot of construction around the hotel.
Comment from Hotel Management
9 May 2024 by Front Office Team, Hotel Management
Yes, a lot of construction in front of the hotel. Sorry about this inconvenience out of our control.Thank you for your feedback !Have a nice day.Myriam V.
by A verified traveler
Posted 6 May 2024
Location with a view
Comment from Hotel Management
6 May 2024 by Front Office Team, Hotel Management
Thank You for your feedback.Best Regards,Myriam V.
by A verified traveler
Posted 5 May 2024
The parking is nightmare
by A verified traveler
Posted 28 Apr 2024
We enjoyed our stay at the DoubleTree Montreal, and our room worked out great.
The only downside was the lack of elevators working, and thus had to wait long periods of time for the 1 elevator functioning.
All in all a good stay!
Comment from Hotel Management
29 Apr 2024 by Front Office Team, Hotel Management
Good morning Dear Vanessa, Thank you for your feedback.We are sorry for the incovenient regarding elevators.Glad to know that you enjoyed your stay at DoubleTree Montreal.Best regardsOceane
by A verified traveler
Posted 21 Apr 2024
When we arrived, service was OK arrived in a room sheets had hair all over. Call for service to get changed that came up and changed that second day asked reception for extra bottle of water. She said only gold members can get it. Unfortunately I cannot give it to you overall, very unsatisfied with the place with the inside Would not recommend.
Comment from Hotel Management
27 Apr 2024 by Katy A-Fidegnon Directrice de l'expérience client,, Hotel Management
Dear Sir,Thank you for this review about your recent stay.We are genuinely disheartened to learn of the concerns you had with the cleanliness of your room. Our team strives to provide impeccably clean accommodations, and what you experienced is certainly not up to our standard. We’ll be sure to address this with our team to ensure it remains an isolated incident.Furthermore, while we offer a complimentary bottle of water upon check-in for all our guests, we apologise for any misunderstanding regarding additional water requests. We aim to provide all our guests with exceptional service, and it seems we did not entirely meet your expectations. Your feedback is important to us as we continue to improve our service and facilities.We hope you will consider staying with us again in the future. Best regards,Katy A-FidegnonDirectrice de l'expérience client, Guest experience mapping Director
