Ratings based on 658 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Everything was perfectly nice 👌
Comment from Hotel Management
13 Jun 2024 by Virginia Solis, Hotel Management
Dear Jose,We're thrilled to hear that you had a wonderful experience at SLS LUX Brickell! Thank you for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another fantastic stay in the near future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.
by A verified traveler
Posted 7 Jun 2024
Love this hotel!
Comment from Hotel Management
8 Jun 2024 by Virginia Solis, Hotel Management
Dear Alex,We're thrilled to hear that you love our hotel! Thank you for choosing to stay with us at SLS Lux Brickell. We look forward to hosting you again soon!
by A verified traveler
Posted 4 Jun 2024
Good
Comment from Hotel Management
8 Jun 2024 by Virginia Solis, Hotel Management
Dear Rosa,Thank you for the positive review! We're glad you enjoyed your stay at SLS Lux Brickell. Looking forward to welcoming you back soon!
by A verified traveler
Posted 4 Jun 2024
I always like to stay SLS Brickell. Amenities are good and still looking luxury and new. Also you can use SLS South beach amenities as well. Thanks to everyone who felt us like a home in this vacation
Comment from Hotel Management
8 Jun 2024 by Virginia Solis, Hotel Management
Dear Orhun,We're delighted to hear that you enjoyed your recent stay at SLS Brickell and that our amenities met your expectations. It's our goal to provide a luxurious and comfortable experience for all our guests, and we're thrilled that you felt at home during your vacation.We're also glad that you had the opportunity to take advantage of the amenities at SLS South Beach, extending your experience beyond Brickell. Our team works hard to ensure a seamless and enjoyable stay for all our guests, and we'll be sure to pass along your appreciation to them.Thank you for choosing SLS Brickell, and we look forward to welcoming you back for another exceptional stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.
by A verified traveler
Posted 1 Jun 2024
This is an amazing property in the heart of Brickell Miami, the hotel’s location to shopping and dining is top tier.
Our room was a great size and space, very modern and I loved the balcony area.
Definitely would stay here again.
Comment from Hotel Management
2 Jun 2024 by Virginia Solis, Hotel Management
Dear Anna,Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience at SLS LUX Brickell and enjoyed our prime location in the heart of Brickell Miami. It's great to know that you found your room spacious, modern, and appreciated the balcony area. We're delighted that you would choose to stay with us again, and we look forward to welcoming you back for another fantastic stay.
by A verified traveler
Posted 31 May 2024
Amazing location, amazing property. Everything you need right on the doorstep, but the amenities on the property are worth sticking around for. Pool area was the highlight. Great atmosphere, and the best drinks and service from the bartender Laz. Highly recommend.
Comment from Hotel Management
1 Jun 2024 by Virginia Solis, Hotel Management
Dear Jaime,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay at SLS LUX Brickell. Our team takes great pride in providing an exceptional experience, and it’s fantastic to know that our location, amenities, and especially the pool area, exceeded your expectations. Laz will be delighted to hear your compliments about his service and drinks. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Virginia Solis, Hotel Management
Dear Stephanie,Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that you had a fantastic experience at SLS LUX Brickell. It's our goal to provide top-notch service and create memorable stays for our guests. We appreciate your support and look forward to welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted 23 May 2024
Excellent staff, even gave us a welcome treat for our first stay with SLS.
Comment from Hotel Management
23 May 2024 by Virginia Solis, Hotel Management
Dear Erika,Thank you for your wonderful review! We're delighted to hear that you had a great experience with our staff during your first stay at SLS LUX Brickell.Providing exceptional service and creating memorable moments for our guests is our top priority, and we're thrilled that our team went above and beyond to make your stay special. It's fantastic to hear that you enjoyed the welcome treat!We look forward to welcoming you back for many more memorable stays in the future.
by A verified traveler from Columbus
Posted 21 May 2024
The question is “how is your trip going?” Honestly - quite awful- as someone hacked into my Expedia account and used my One Key cash to book this property. I called the hotel - and told them- and the lady said there is nothing she can do and she can’t give me any information. I found out about the booking when I got email from Expedia- booking confirmed.
So my stay is not going great. I’m at home - feeling violated, unheard and upset while some criminal is chilling in 2 bedroom suite in Miami and there’s nobody stopping him while Expedia knows, hotel knows….
There is even his name on reservation. So as I usually really do not leave negative reviews - I am sure this called for one. The hotel might be quite lovely for all I know- I’ve never been there- but I guess I paid for it. I feel violated and upset.
Comment from Hotel Management
23 May 2024 by Virginia Solis, Hotel Management
Dear Katerina,We are deeply sorry to hear about the distressing experience you've encountered with your recent booking at our property. Your security and peace of mind are of utmost importance to us, and we regret that you had to go through such an ordeal.Please know that we take matters of guest safety and privacy very seriously. We are currently investigating this situation further and will work closely with Expedia to address any security breaches or unauthorized transactions promptly.We understand that this situation has left you feeling violated and upset, and we sincerely apologize for any inconvenience or distress it has caused. Our team is here to assist you in any way we can to resolve this matter and ensure that your concerns are addressed appropriately.If there is anything else we can do to assist you during this time, please do not hesitate to reach out to us directly. We appreciate your understanding and patience as we work to rectify this situation.
by A verified traveler
Posted 18 May 2024
Never received my deposit back
Comment from Hotel Management
23 May 2024 by Virginia Solis, Hotel Management
Dear Maylet,Thank you for reaching out regarding your deposit refund. We understand your concern, and we'd like to clarify our procedures regarding incidental holds.Typically, when a deposit is placed on your account at check-in for incidentals, it is released upon checkout. However, depending on your bank's policies, it may take 3-5 business days for the pending transaction to be fully released from your account.Rest assured, your deposit is not being held by the hotel beyond your stay. We have initiated the release process, but the timing of when the funds become available again is determined by your bank.If you have any further questions or concerns, please don't hesitate to contact us directly. We appreciate your understanding and patience in this matter.
