Ratings based on 969 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
was near the port of Miami
Comment from Hotel Management
17 Jun 2024 by GM, Hotel Management
Dear Annie, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Craig Haas, GM
by A verified traveler
Posted 9 Jun 2024
All good
Comment from Hotel Management
10 Jun 2024 by GM, Hotel Management
Dear jorge, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Craig Haas, GM
by A verified traveler
Posted 9 Jun 2024
Very nice spot. Walkable to many restaurants. All staff was very friendly and accomadating.
Comment from Hotel Management
9 Jun 2024 by GM, Hotel Management
Dear michelle, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our great location and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Craig Haas, GM
by A verified traveler
Posted 5 Jun 2024
Very nice location.
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Remus, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Craig Haas, GM
by A verified traveler
Posted 3 Jun 2024
I enjoyed that I was close to everything.
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Mizpah, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant, fun area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Craig Haas, GM
by A verified traveler
Posted 3 Jun 2024
I stayed for 1 night with my children and all of us loved the hotel! Beautiful spacious room with balcony overlooking the water. Wonderful just watching the boats go by, very relaxing. The salt water pool is amazing! It was a shame that the weather was a little iffy with strong winds so they had to close the pool bar but it was still so nice to hang out on the pool deck. The Peruvian restaurant on the second floor needs an extra recommendation! We had a late lunch/ early dinner at 3:30 and were able to order from the dinner menu. It was the 5 of us and we all ordered a different entree and shared. Amazing!!! I will definitely return.
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Carolien, It is wonderful to hear that your experience was so great that you will stay with us again! I will pass your kind feedback along to the entire staff, as our team here works hard to make our guests feel comfortable. Thank you for your patronage, and please come back soon. Best, Craig Haas, GM
by A verified traveler
Posted 2 Jun 2024
Staying here was really amazing my food come Cold to my room and they took care of the situation, real fast and real quick. They brought me back nice warmed up food that was fresh so I will always book here no matter what,I stayed in 1104 the employer who bought me back my food was very nice, I wish I knew here name
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Joann, Thank you for your review of our hotel and our excellent staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we look forward to your next visit soon. Best, Craig Haas, GM
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by GM, Hotel Management
Dear Roxana, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Craig Haas, GM
by A verified traveler
Posted 31 May 2024
The Balcony was amazing
Comment from Hotel Management
5 Jun 2024 by GM, Hotel Management
Dear Demarion, Thank you for taking the time to write. I’m happy to hear that the balcony of your room made for an enjoyable stay. A return visit is the best compliment! Best, Craig Haas, GM
by A verified traveler from plantation
Posted 30 May 2024
It’s ok. Nothing crazy
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear Reyna, While I am glad that your stay was okay overall, I regret that we didn't provide a WOW experience. Our goal is to exceed our guests' expectations, and I am sorry we fell short. Thank you for sharing your detailed review. We thrive on feedback and count on our guests to help us focus our efforts on areas that need improvement. We hope to see you back for an even better stay in the future. Best, Craig Haas, GM
