Ratings based on 970 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Excellent service
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Elda, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Craig Haas, GM
by A verified traveler from Duluth
Posted 11 May 2024
by A verified traveler
Posted 8 May 2024
Best service of the frontdesck German Escalona
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Dear Julian, Thank you for your great review. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let German know how awesome they are and share your review with the rest of our team as well. Please come see us again soon! Best, Craig Haas, GM
by A verified traveler from Miami
Posted 6 May 2024
Very clean rooms and friendly staff. The location in the heart of Brickell is perfect.
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Dear Samir, Thank you for taking the time to share your review. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Craig Haas, GM
by A verified traveler
Posted 4 May 2024
Nice
Comment from Hotel Management
4 May 2024 by GM, Hotel Management
Dear Vasilios, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Craig Haas, GM
by A verified traveler
Posted 28 Apr 2024
Great staff. Great Cuban restaurant in the hotel. Lots of restaurants within walking distance. Love the balcony.
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Dear Susan, We appreciate you sharing your sincere review. It’s great to hear that you enjoyed our friendly service and comfortable accommodations. Your feedback, which highlights strengths and areas of improvement, serves as encouragement to our associates who strive to provide a pleasant stay. Best, Craig Haas, GM
by A verified traveler
Posted 28 Apr 2024
Once again the Hyatt Centric Brickell has contributed to me falling in deeper love with the city of Miami. This hotel provides exquisite and attentive service both housekeeping and the Front desk provide quality and premium customer service. Just finishing a 5 day stay which included the celebration of my 35th birthday.
Front Desk Manager German Escalona is excellent with making sure I was greeted and welcomed and made to feel special for my birthday. If I didn’t have to go back to work I would’ve extended my stay.
The bartender from the roof top Allen had the greatest energy and great musical selection for us to listen while lounging poolside !
Lastly the servers from the restaurant which one remembered me from my last visit were above and beyond always making sure my lady and I were taken care of and greeted every day with huge smiles.
The Hyatt Centric Brickell is the best and only place to stay in Miami with quick access to all Miami has to offer!
WILL RETURN SOON THANK YOU GUYS SOOO MUCH
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Dear Richard, Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad that we provided a fun backdrop for your 5 day stay to celebrate your birthday! Happy belated birthday to you! Our staff takes great pride in providing service and accommodations that keep guests coming back. Thank you for your patronage, and we look forward to seeing you again soon. Best, Craig Haas, GM
by A verified traveler from Washington
Posted 20 Apr 2024
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
10 May 2024 by GM, Hotel Management
Dear Daniel, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Craig Haas, GM
by A verified traveler
Posted 19 Apr 2024
Staff just okay, not what I expected as a lifetime globalist
Comment from Hotel Management
20 Apr 2024 by GM, Hotel Management
Dear Daniel, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit in your global travels. Thank you for staying with us. Sincerely, Craig Haas, GM
