Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 19 May 2024
Hi
Comment from Hotel Management
19 May 2024 by GM, Hotel Management
Dear Miguel, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Craig Haas, GM
by A verified traveler from Delhi
Posted 16 May 2024
by A verified traveler from Delhi
Posted 16 May 2024
There are some terrible sounds disturbing the sleep something like a train is honking
Comment from Hotel Management
17 May 2024 by GM, Hotel Management
Dear Parmod, I'm sorry that noise pollution kept you from having a restful night's sleep; please forgive us. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Craig Haas, GM
by A verified traveler
Posted 12 May 2024
Excellent service
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Elda, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Craig Haas, GM
by A verified traveler from Duluth
Posted 11 May 2024
by A verified traveler
Posted 8 May 2024
Best service of the frontdesck German Escalona
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Dear Julian, Thank you for your great review. Our associates are always ready to go above and beyond to make our guest's stay memorable. We will certainly let German know how awesome they are and share your review with the rest of our team as well. Please come see us again soon! Best, Craig Haas, GM
by A verified traveler from Miami
Posted 6 May 2024
Very clean rooms and friendly staff. The location in the heart of Brickell is perfect.
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Dear Samir, Thank you for taking the time to share your review. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Craig Haas, GM
by A verified traveler
Posted 4 May 2024
Nice
Comment from Hotel Management
4 May 2024 by GM, Hotel Management
Dear Vasilios, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Craig Haas, GM
by A verified traveler
Posted 28 Apr 2024
Great staff. Great Cuban restaurant in the hotel. Lots of restaurants within walking distance. Love the balcony.
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Dear Susan, We appreciate you sharing your sincere review. It’s great to hear that you enjoyed our friendly service and comfortable accommodations. Your feedback, which highlights strengths and areas of improvement, serves as encouragement to our associates who strive to provide a pleasant stay. Best, Craig Haas, GM
