Ratings based on 1,252 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Arlington
Posted 21 May 2024
Property was old and in need of a renovation. AC didn't work well. Just a close location to the cruise port.
Comment from Hotel Management
21 May 2024 by HotelMgmt, Hotel Management
Denesha, we're pleased you found our location near the cruise port convenient. However, we're very sorry to hear about the issues with your room, especially the air conditioning. We will address these concerns promptly and discuss the need for renovations with our design team. We hope you'll give us another chance to offer you a more comfortable stay.
by A verified traveler
Posted 20 May 2024
exelente
by A verified traveler
Posted 20 May 2024
The hotel staff were fantastic and so helpful. The hotel itself is fine and it was a nice stay. The metro mover was conveniently around the corner and it was nice that bus was easy to get to as well.
Comment from Hotel Management
21 May 2024 by HotelMgmt, Hotel Management
Thank you for your positive review, Feryal! We're thrilled our staff was attentive to your needs and that you enjoyed your stay. It's also great to hear that the nearby public transportation options were convenient for you. We hope to see you again soon at the Hilton Miami Downtown!
by A verified traveler
Posted 20 May 2024
It is a great place to stay. This is the second time we’ve stayed here and it’s been very good 👍
Comment from Hotel Management
21 May 2024 by HotelMgmt, Hotel Management
Your return visit means a lot to us, David! Thank you for letting us know you've been enjoying your experience. We look forward to welcoming you back to the Hilton Miami Downtown for many more five-stars stays to come!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Hotelmgmt, Hotel Management
April, we are humbled to have earned your perfect score! It was a treat to have you settle in with us and we hope you will join us for another five-star experience soon.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Hotelmgmt, Hotel Management
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Elizabeth!
by A verified traveler
Posted 19 May 2024
I check in took to damn long
Comment from Hotel Management
20 May 2024 by HotelMgmt, Hotel Management
Thank you for your feedback, Steven. We regret that the check-in process did not meet your expectations and caused frustration. We are addressing this issue to ensure a more efficient experience in the future. Please consider staying with us again so we can demonstrate our commitment to your comfort from the moment you arrive.
by A verified traveler
Posted 19 May 2024
That is close to very amenities and great views
Comment from Hotel Management
20 May 2024 by HotelMgmt, Hotel Management
Laura, we're delighted that you enjoyed our prime location and stunning panoramic views of Miami! It was truly a pleasure hosting you, and we hope you'll return soon for another memorable visit!
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
20 May 2024 by Hotelmgmt, Hotel Management
Sharon, thank you for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.
by A verified traveler
Posted 17 May 2024
Valet parking in downtown Miami is a most. These guys are really good
Comment from Hotel Management
21 May 2024 by HotelMgmt, Hotel Management
Henry, it's fantastic to know our valet team left such a positive impression and their service was invaluable during your stay in downtown Miami. We truly appreciate your kind words and look forward to your next visit!
