Ratings based on 973 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Restaurant was good and staff there were great but can’t say the same for the hotel staff. Room entry Door lock battery was apparently dead and their solution was for us to have to goto front desk everytime we wanted to get into that room. Adjoining rooms door was broke and the TV’s in both rooms did not work.
Comment from Hotel Management
17 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent stay and review. We are so happy to hear you loved our restaruant King & Union and the staff members, but we apologize about the Room door lock and the Televisions. We are sorry we failed you during your time with us. If you would like to discuss in more detail, please reach out at your convenience to our General Manager Dan - 901-528-1800
by A verified traveler
Posted 15 Jun 2024
We only stayed one night but we had to take cold showers and there is only one mirror and that’s in the bathroom! There was a fire that night and we had to evacuate the building. We were allowed to reinter the building after about 20 minutes. The staff was very nice tho!
Comment from Hotel Management
17 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent stay and review. We apologize for the lack of hot water - this was clearly a inconvenience. No fire thank goodness, just smoke and we are so happy everyone is safe. Glad to hear the staff delivered excellent customer service. Hope you will give us another chance to WOW you on your next visit.
by A verified traveler
Posted 14 Jun 2024
Towels, rags and bathrooms were pretty nasty
Comment from Hotel Management
14 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
So sorry to hear this... We do hope you were able to express your concerns while in house; if not please contact our General Manager Dan.
by A verified traveler
Posted 14 Jun 2024
Great stay! No complaints.
Comment from Hotel Management
14 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
So happy you had a Great stay with us! We hope to see you again real soon.
by A verified traveler
Posted 14 Jun 2024
No hot water! Staff only wanted tips! Valet staff was excellent! Would book elsewhere next time.
Comment from Hotel Management
14 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
So sorry to hear about the hot water issue. Happy to hear about valet giving excellent service. We do hope you will give us another chance in the future.
by A verified traveler
Posted 13 Jun 2024
Being so close to Beale St, short walk was perfect
Not too close to be concerned of noise - just a few cars late dragging but that’s going to happen anywhere
Right across from the Peabody too so great for the kids to see the ducks
Awesome bar attached with great staff
Comment from Hotel Management
13 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you so much for this great review. We are so happy you enjoyed your stay and our wonderful city.
by A verified traveler
Posted 11 Jun 2024
Walkable to everything a tourist would want day or night. Never felt unsafe never had an uncomfortable interaction. Lobby and restaurant both comfortable and clean staff OUTSTANDING. Idiots on the street gunning cars in the late night hour early morning hours, but that would be an irritant to every sleeping person across the street at the Peabody or Holiday Inn too I just couldn’t select quiet as a like option or the area around the property as a 5 star. Perfectly quiet within the four walls of the lobby and public areas.
Comment from Hotel Management
11 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your recent stay! We love that you loved our hotel and staff as much as we do. If your travels bring you back to Memphis - we hope you will stay with us once more.
by A verified traveler from Cincinnati
Posted 11 Jun 2024
Love the location, walking distance to Beale St., Great staff and service, property could use some renovations and more room amenities.
Comment from Hotel Management
11 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for staying with us! Love that you love our location and staff. We will stay your comment with our management and ownership team.
by A verified traveler
Posted 8 Jun 2024
Very nice
Comment from Hotel Management
10 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
5 out 5 - glad you had a very nice time at the Doubletree hotel downtown Memphis
by A verified traveler
Posted 4 Jun 2024
Outstanding place to stay, staff is remarkable.
Only issue is trying to get your car to the front door. Valet had it all blocked.
Comment from Hotel Management
4 Jun 2024 by Phillip Austin, Director of Sales , Hotel Management
Thank you for your review. Appreciate the feedback concerning valet.
