Ratings based on 977 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Hotelmgmt, Hotel Management
Gary, it was a pleasure to serve as your home-away-from-home and we thank you for taking a moment to share your perfect score. We hope our hotel will be one you return to should your travels ever bring you back to the area.
by A verified traveler from Natick
Posted 19 May 2024
Comment from Hotel Management
21 May 2024 by HotelMgmt, Hotel Management
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Lisa.
by A verified traveler
Posted 18 May 2024
Additional money to park. Coffee was closed in the morning. Very very expensive to not have these basic services
Comment from Hotel Management
20 May 2024 by HotelMgmt, Hotel Management
Scott, we are truly sorry that your experience did not meet your expectations. Although our parking fee and cafe hours are mentioned on our website, we regret that you were caught unaware and understand the frustration this may have caused you. We take your feedback seriously and will use it to improve our guest services. We would be grateful for the opportunity to provide a better experience on your next visit to Manchester.
by A verified traveler
Posted 12 May 2024
Overall great experience. Highly recommend this hotel
Comment from Hotel Management
13 May 2024 by ~Jason Guest Services Supervisor, Hotel Management
Were glad to hear that you enjoyed your recent stay with us & highly recommend us. We look forward to your next visit. Till the next visit Travel Safely!
by A verified traveler
Posted 8 May 2024
Property was great a little bit Outdated, but for the most part was great
Comment from Hotel Management
11 May 2024 by Hotelmgmt, Hotel Management
Catherine, it is terrific to hear you had a 10/10 experience with us at DoubleTree by Hilton Manchester Downtown! We value your insights and will continue to work on updates to enhance your future visits. See you next time!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by HotelMgmt, Hotel Management
Catherine, your five-star rating means everything to us, thank you! We look forward to welcoming you back.
by A verified traveler
Posted 5 May 2024
Excellent property and excellent staff. Shout out to Rae who served us lunch and drinks after my son’s college graduation ceremonies!! She was awesome.
Comment from Hotel Management
7 May 2024 by HotelMgmt , Hotel Management
Congratulations to your son and your family, Lorraine! What a joyous occasion and we are honored we could be a part of it. We will gladly convey your appreciation to everyone at DoubleTree by Hilton Manchester Downtown, especially Rae, for ensuring a memorable trip. See you next time!
by A verified traveler
Posted 4 May 2024
Beautiful and comfortable
Comment from Hotel Management
7 May 2024 by HotelMgmt , Hotel Management
All of us at DoubleTree by Hilton Manchester Downtown thank you for your outstanding review, Joseph! We would love to welcome you back and hope it can be soon!
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
5 May 2024 by Hotel Manager, Hotel Management
Candy, your high rating means a lot to us! Thank you for choosing to stay with us and we look forward to welcoming you back.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
5 May 2024 by Hotel Manager, Hotel Management
Thank you Cassandra for your star rating! We look forward to your return visit.
