Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great stay!
by A verified traveler
Posted 5 Jun 2024
I really enjoyed this stay! Staff was very friendly and helpful. Very clean inside! I only wish there was a microwave and fridge in the room!
Comment from Hotel Management
11 Jun 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel and we love to hear when one of our team members has truly gone above and beyond – so thank you for sharing. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
by A verified traveler
Posted 3 Jun 2024
Everything was excellent from the checking in to the checking out and everything in between
Comment from Hotel Management
3 Jun 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
by A verified traveler
Posted 2 Jun 2024
The staff was nice while checking in. Room is very clean and the bed was comfortable.
Comment from Hotel Management
3 Jun 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
by A verified traveler
Posted 31 May 2024
The hotel appeared nice until we got on the elevators. It was obvious that the carpet hadn't been updated or cleaned well in quite some time. As soon as we walked in the room, the imitation leather chair was so worn out. It was peeling badly and really needed to be thrown out. The shower curtain and rod were horrible. Several rings were missing and two of the holes were ripped. The rod was higher on one end so the shower curtain kept sliding open in use. That lead to water all over the floor. We asked the cleaning lady 2x to change it and called down to the front desk to let them know. Nothing was done. I had to go find a manager and she later came to change it but the 2nd curtain wasn't much of an improvement. We were considering changing hotels and just take a loss but decided to tuff it out. My brother was in a suite and they had the same worn chair in their room. They really need to invest in updating the hotel. The biggest plus with the hotel was that we had a river view and that was nice. Spend a few dollars more and go to the Marriott instead.
Comment from Hotel Management
31 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you for taking the time to share your valuable feedback regarding your recent stay here at The DoubleTree by Hilton Little Rock. Please accept my sincere apologies that your experience with us did not live up to the high standard for which we are known. We greatly value your insight and have taken the opportunity to share your comments with the hotel's leadership team to improve the overall guest experience.Thank you again for your feedback. We hope to have the opportunity to host you again the next time your travel plans bring you to Little Rock.
by A verified traveler
Posted 28 May 2024
Honest Review!
The staff was very kind and attentive. The place was very run down. Moldy walls and tub. Water stains on the ceilings. Sofa looked like it had seen better days and it looked like a place where people did “things” and never cleaned after themselves. Balcony looked awful. The clientele were basically half dressed/naked and not because they were going to the pool.
Had high hopes for this place, but will not be coming back here. Although the staff was very kind! Loved their attitude and hospitality.
Comment from Hotel Management
29 May 2024 by Marc Franklin - Director of Sales, Hotel Management
First and foremost, thank you for choosing to stay at our hotel and for taking the time to share your recent experience. Providing the highest level of service to our guests is our highest mission and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our Housekeeping & Engineering team , and we have taken this as a learning opportunity to ensure that we are providing proper communication with our guests.
by A verified traveler
Posted 24 May 2024
by A verified traveler
Posted 21 May 2024
Food in the dining area was undercooked and cold, lobby was dusty, bathrooms had mold, no soap in the shower dispenser, wallpaper was peeling, no microwave/refrigerator in the room, parking attendant collected money and then mentioned that we didn’t need to pay afterwards, etc.
Comment from Hotel Management
22 May 2024 by Marc Franklin - Director of Sales, Hotel Management
First and foremost, thank you for choosing to stay at our hotel and for taking the time to share your recent experience. Providing the highest level of service to our guests is our highest mission and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our team members, and we have taken this as a learning opportunity to ensure that we are providing proper communication with our guests.
by A verified traveler from Mt Pleasant
Posted 17 May 2024
Staff was great and the bed was super comfy!
Comment from Hotel Management
20 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Thank you so very much for taking time to review your experience at our hotel and the wonderful feedback. We are so pleased to hear you enjoyed your visit to the hotel. It was our pleasure having you as our guest, and we’ll look forward to your return very soon!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by Marc Franklin - Director of Sales, Hotel Management
Good Day,,Please allow me to introduce myself, my name is Marc Franklin - Director of Sales for the DoubleTree by Hilton Little Rock first and foremost, I would like to thank you for choosing to stay at our hotel and for taking the time share this valuable feedback. Providing the highest level of hospitality is our number one priority and sincerely apologize for falling short of your expectations. I have shared this with our team and will use this as a learning opportunity to enhance our services and facilities for our guests. Should your travels bring you back to Little Rock, please do not hesitate to contact me directly.Sincerely,
