Ratings based on 1,126 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jun 2024
Very nice
by A verified traveler
Posted 19 Jun 2024
Great staff and friendly and helpful staff
Comment from Hotel Management
20 Jun 2024 by Customer Service, Hotel Management
Gerald, thank you for your wonderful feedback. The team members at Hilton Knoxville are delighted to hear you enjoyed their friendly and helpful service. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 19 Jun 2024
The positives were staff was friendly, and the room was clean. As well as market square is within walking distance. The negatives are the outrageous self parking fees, $30 a night? No thanks. Also, the air conditioning doesn’t work the best as I had an older unit. The put a giant table right next to the unit which obstructed air flow. My mini fridge in the room couldn’t even keep 4 bottles of water cold. I will never be back.
Comment from Hotel Management
20 Jun 2024 by Customer Service, Hotel Management
Derek, thank you for your feedback. It is great to hear you appreciated our friendly team members and the cleanliness of the room. We're glad you found our location convenient for exploring Market Square.We regret that the parking fees and air conditioning were not up to your expectations. Issues with the room setup and the mini fridge are noted. Your insights are important, and are used in our continual efforts to improve. Safe travels in the future.
by A verified traveler
Posted 19 Jun 2024
by A verified traveler
Posted 17 Jun 2024
Parking is too damn expensive
Comment from Hotel Management
19 Jun 2024 by Customer Service, Hotel Management
Jarred, thank you for your feedback. Hilton Knoxville strives to provide a premium experience, and your input on parking is appreciated. We hope the rest of your stay was enjoyable and that we can welcome you back in the future.
by A verified traveler
Posted 17 Jun 2024
Wonderful location, in wonderful city.
Comment from Hotel Management
18 Jun 2024 by Customer Service, Hotel Management
Christine, Hilton Knoxville is thrilled that you enjoyed our fantastic location in such a vibrant city. We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 16 Jun 2024
Tge staff was wonderful with the exception of our checkin clerk. He asked what brought us to the area and we said a horror podcast show at the Bijou Theater and he acted so weird and rude about us and even told us not to get killed. So weird and rude.
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Jessica, thank you for sharing your experience. We're happy to hear that most of our team members treated you well. However, we're concerned to learn about your interaction during check-in. Please be assured your feedback will be addressed to ensure a more positive experience in the future.
by A verified traveler
Posted 16 Jun 2024
ㅇ
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Thank you for the great rating, Jisung!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Knoxville! We hope you plan on staying with us again soon!We're looking forward to your next visit!
by A verified traveler
Posted 15 Jun 2024
Very good facility!
Comment from Hotel Management
16 Jun 2024 by Customer Service, Hotel Management
Caroline, thank you for your positive feedback! Our team at Hilton Knoxville is thrilled to hear you enjoyed our facility. We're looking forward to welcoming you back soon!
by A verified traveler from Oak Ridge
Posted 14 Jun 2024
Friendly knowledgeable staff - the room was clean and well appointed-
Comment from Hotel Management
16 Jun 2024 by Customer Service, Hotel Management
Bron, thank you for your wonderful feedback. The team members at Hilton Knoxville are thrilled to hear that you found them friendly and knowledgeable. It's great to know you enjoyed your clean and well-appointed room. We're delighted you had a pleasant stay and look forward to welcoming you back in the future.
