Ratings based on 987 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
I loved it
by A verified traveler
Posted 18 May 2024
I could not believe this was a Hilton property!
Bed in room full of goose down feathers, loose!
Came from quilt on bed with huge hole in it.
Breakfast was a joke.
Internet sporadic and then told me I was giving wrong room number and would not connect my device.
HORRIBLE EXPERIENCE!!!
Complained to manager....HE DID NOTHING!
No monetary consideration. No offer of discount.
They should just close.
Comment from Hotel Management
19 May 2024 by Tyler D, Hotel Management
Hi Patrick! Thank you for taking the time to let us know about your stay. We did review and investigate the claims, but after you had used vulgar language with our team and insulted our team members, we unfortunately were no longer able to assist you.
by A verified traveler
Posted 11 May 2024
!
Comment from Hotel Management
15 May 2024 by Tyler D, Hotel Management
Hi Rogelio! Thank you for staying with us and for the review! We are very happy that you had such a great stay and hope to see you again soon!
by A verified traveler
Posted 10 May 2024
Surprise $45 valet parking charge a bit of a scam considering you aren't allowed to self-park prior to check-in.
Charge was not advertised and excessive. Otherwise, the stay was quite nice and in a very convenient walking distance to the T-Mobile Center for event.
Comment from Hotel Management
15 May 2024 by Tyler D, Hotel Management
Hi Matthew! Thank you for taking the time to let us know about your experience! We do offer self-parking at 30 a night and valet at 45 a night. It is posted on our website and other booking websites as well. We hope to see you again in the future!
by A verified traveler
Posted 5 May 2024
We were given a lesser quality room than I booked. We waited an hour and a half longer than our check in time.
Comment from Hotel Management
5 May 2024 by Tyler D, Hotel Management
HI Harley!Thank you for staying with us and for letting us know about your stay. I apologize for the inconveniences you experienced. We are committed to improving the experience for our guests and we appreciate your feedback.
by A verified traveler
Posted 2 May 2024
Hotel was great. We loved having cocktails in the Drum Room!
Comment from Hotel Management
2 May 2024 by Tyler D, Hotel Management
Hi Ronald! Thank you so much for staying with us and for taking the time to let us know about your experience. We are thrilled to hear that you were able to enjoy cocktails in our historic Drum Room. We hope to see you again soon and will strive to earn a 5/5!
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Tyler D, Hotel Management
Hi Nate! Thank you for choosing to stay with us and for the review! We hope to see you again the next time you are in Kansas City!
by A verified traveler
Posted 25 Mar 2024
An awful odor is present in the hotel. I brought this issue to the the hotel's attention and was told they didn't smell anything at all. I also tried to get Expedia to help, but their text only customer service was way too slow. I left after the first night and did not return.
Comment from Hotel Management
28 Mar 2024 by Tyler D, Hotel Management
Dear Tom: Thank you for taking the time to let us know of your experience. Our guest satisfaction is one of our top priorities and we will investigate the aforementioned issues. We hope you will consider giving us another chance in the future.
by A verified traveler
Posted 15 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Tyler D, Hotel Management
Hi Barry! Thank you for staying with us and for taking the time to review your stay! Please don't hesitate to reach out to let us know how we could have made your stay a 5/5! We hope to see you again!
by A verified traveler
Posted 8 Mar 2024
I enjoyed the location
Comment from Hotel Management
28 Mar 2024 by Tyler D, Hotel Management
Dear Jason: Thank you for staying with us and for taking the time to let us know about your stay! We hope to see you again soon!
