Ratings based on 1,213 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from West Park
Posted 2 Jun 2024
Safe and quiet
Comment from Hotel Management
2 Jun 2024 by Jamison, Hotel Management
Hello Donald, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency Jacksonville!Best regards, Jamison
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Jamison, Hotel Management
Hello Shelly, Thank you for taking the time to leave a rating review of our hotel. We hope that you enjoyed your stay! We look forward to welcoming you again at Hyatt Regency Jacksonville!Best regards, Jamison
by A verified traveler
Posted 30 May 2024
It was clean and the parking garage was easily accessible. The front desk upgraded us as a Mother’s Day gift to a river view room for free. The staff was really nice and we would definitely stay here again.
Comment from Hotel Management
30 May 2024 by Ana, Hotel Management
Greetings Caitlin,Thank you for staying with us while you were in Jacksonville. We are delighted to hear that you enjoyed the cleanliness of our hotel, your room upgrade, and the service provided by our team. We look forward to providing another unforgettable experience the next time you visit!
by A verified traveler
Posted 30 May 2024
Convenience, large comfortable rooms!
Comment from Hotel Management
30 May 2024 by Ana, Hotel Management
Dear Sara,We appreciate your feedback. Thank you for choosing to stay to with us during your visit to Jacksonville. We're delighted to hear that our hotel's location was convenient for you and that you felt comfortable in your room. We look forward to seeing you again soon!
by A verified traveler
Posted 27 May 2024
Very nice we enjoyed our stay but the carpets in the rooms need to be cleaned.
Comment from Hotel Management
28 May 2024 by Christi, Hotel Management
Hello Doris, thank you for taking time to share feedback on your recent stay at Hyatt Regency Jacksonville Riverfront. I am so glad to hear that you enjoyed your stay. We look forward to welcoming you back again soon. Best Regards, Christi
by A verified traveler
Posted 27 May 2024
Needs to be updated
Comment from Hotel Management
28 May 2024 by Christi, Hotel Management
Hello Angelica, thank you for taking time to share feedback on your recent stay at Hyatt Regency Jacksonville Riverfront. I trust you enjoyed your stay. We look forward to welcoming you back again soon. Best Regards, Christi
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Melissa, Hotel Management
Hi Bethany,Thank you for taking out your time to let us know that you enjoyed your stay. We hope you will choose us again the next time you are traveling. Have a great day!Best regards,
by A verified traveler
Posted 26 May 2024
Great location and easy in and out.
Comment from Hotel Management
28 May 2024 by Melissa, Hotel Management
Hi Nancy,It is great to hear that our location was convenient for you and that your stay went well. Thank you for letting us know about the highlights of your stay. We hope that you will come back again for another great and convenient stay!Best regards,
by A verified traveler
Posted 24 May 2024
This is the dirtiest hotel I have ever seen the dirt was on the carpet I don’t think they vacuum or clean the carpet after people checking out
Comment from Hotel Management
25 May 2024 by Betsy, Hotel Management
Dear Hanan,Thank you for the feedback. We regret to hear about your experience staying with us. We would like to address your concerns and gather further information. Please contact us on our chat or social channels. We hope to hear from you soon!Warm regards,
by A verified traveler
Posted 23 May 2024
The room was clean and comfortable. The staff was professional and friendly. The bar was nice.
Comment from Hotel Management
23 May 2024 by Ana, Hotel Management
Dear John,We appreciate your feedback. It was a pleasure to host you during your stay in Jacksonville. We're glad to hear you enjoyed our hotel's cleanliness, the service provided by our team, the bar, and that you were comfortable. We hope to see you again soon!
