Ratings based on 990 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Staff was very tentative. Great rooms
Comment from Hotel Management
18 Jun 2024 by Customer Service, Hotel Management
Brenda, thank you for your kind words. The team at Hilton Garden Inn Jackson Downtown is thrilled to hear you enjoyed the service and found the rooms to be excellent. We're looking forward to welcoming you back!
by A verified traveler
Posted 17 Jun 2024
It was great and I loved everything
Comment from Hotel Management
18 Jun 2024 by Customer Service, Hotel Management
Ashandia, thank you for sharing your positive experience at the Hilton Garden Inn Jackson Downtown. The team is delighted to hear you loved everything. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 17 Jun 2024
The hotel was nice and clean but the location seems to be unsafe.
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Kathy, thank you for your feedback. It's wonderful to hear that you found the Hilton Garden Inn Jackson Downtown to be nice and clean. However, we understand your concerns regarding the location and appreciate you bringing this to our attention. Rest assured, guest safety and security remain in our top priorities. We're looking forward to welcoming you back for another stay soon.
by A verified traveler
Posted 16 Jun 2024
Great stay. Beautiful property. Only complaint is that our room was SO hot!
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Lindsay, thank you for your kind words about the Hilton Garden Inn Jackson Downtown. It’s wonderful to hear you enjoyed our beautiful property. We apologize that your room’s temperature was not to your satisfaction. We're looking forward to welcoming you back and providing a more comfortable experience next time.
by A verified traveler
Posted 16 Jun 2024
Great place in a crappy town
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Jacob, thank you for sharing your thoughts! The team is thrilled you enjoyed your stay at Hilton Garden Inn Jackson Downtown. We're looking forward to welcoming you back!
by A verified traveler
Posted 15 Jun 2024
Check in was a breeze friendly staff.
Comment from Hotel Management
17 Jun 2024 by Customer Service, Hotel Management
Mrs.,Thank you for the kind words. The team at Hilton Garden Inn Jackson Downtown is delighted that you found the check-in process smooth and appreciated the friendly service. We look forward to welcoming you back soon!
by A verified traveler
Posted 10 Jun 2024
Awesome
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Jane, thank you for your awesome review of the Hilton Garden Inn Jackson Downtown! We're thrilled to hear you had such a great experience. Our team looks forward to welcoming you back soon!
by A verified traveler
Posted 5 Jun 2024
We enjoyed our stay
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Luna, the team at Hilton Garden Inn Jackson Downtown is delighted to hear you enjoyed your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Thank you for sharing, Deborah!At Hilton Garden Inn Jackson Downtown, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
by A verified traveler
Posted 28 May 2024
The only safe parking is paying the valet at $30 / night plus tip. Also the bar was closed when we stayed on Memorial Day weekend. Otherwise it’s fine.
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Bradley, thank you for sharing your experience. The feedback regarding parking options is appreciated, and we will consider ways to improve. It's unfortunate the bar was not available during your stay; we'll aim to prevent such issues in the future. Your overall thoughts on the stay are noted, and we hope to better meet your expectations next time.
