Ratings based on 1,280 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Victoria
Posted 21 May 2024
Amazing location just walking distance from the Astros game. Complimentary drinks every evening from 5:30-7. Free breakfast that is very good!
Awesome bar/restaurant attached.
Rooms are a great size.
by A verified traveler
Posted 18 May 2024
Wonderful staff, attentive; great location within walking distance to everything. Safe. Loved the valet service and amazing breakfast….
Comment from Hotel Management
21 May 2024 by JH, Hotel Management
Thank you for your five-star review and your kind words - we appreciate them!We hope to welcome you back soon!
by A verified traveler
Posted 18 May 2024
Toilet had trouble flushing
Comment from Hotel Management
21 May 2024 by JH, Hotel Management
Thank you for your five-star review- we appreciate them!We hope to welcome you back soon!
by A verified traveler
Posted 16 May 2024
Super location, excellent amenities. Gladys did a great job!
Comment from Hotel Management
16 May 2024 by JH, Hotel Management
Thank you for your five-star review and your kind words about our Gladys - we appreciate it.We look to welcome you back soon!
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
16 May 2024 by JH, Hotel Management
Thank you for your five-star review - we appreciate it.We look to welcome you back soon!
by A verified traveler
Posted 11 May 2024
Good location to downtown and University of Houston. Nice eating area with good breakfast selection.
Comment from Hotel Management
13 May 2024 by JH, Hotel Management
Thank you for your four-star review. We appreciate titWe hope to welcome you back soon!
by A verified traveler
Posted 2 May 2024
The room wasn’t clean at all.
Comment from Hotel Management
13 May 2024 by JH, Hotel Management
Thank you for your five-star review. We appreciate titWe hope to welcome you back soon!
by A verified traveler
Posted 1 May 2024
Being in such close proximity, across street from main entrance, to a major electrical power substation is the only drawback to an excellent downtown Houston location.
Comment from Hotel Management
2 May 2024 by JH, Hotel Management
Thank you for telling me of your visit and your thoughts. The positive to the location is that, since opening, the hotel has not had one episode of power service despite hurricanes and other disasters in the market. We have always been open for guests in need.I hope to welcome you back soon!
by A verified traveler
Posted 1 May 2024
The stay was great. The only issue we had was Expedia states there is electric charging on site which at embassy suites there is NO charging. It was an inconvenience to us. Overall we are content with our stay. Very close to Toyota arena
Comment from Hotel Management
1 May 2024 by JH, Hotel Management
Thank you for the four-star review and kind words about your visit. I apologize that the charging station is inoperable - we are working to remedy this.We hope to welcome you back soon!
by A verified traveler
Posted 22 Apr 2024
Location
Comment from Hotel Management
30 Apr 2024 by JH, Hotel Management
Thank you for your five-star review - we appreciate it.We look to welcome you back soon!
