Ratings based on 672 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
This property is nice, its luxurious and decent.
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Ishmeal,Thank you for your review of C. Baldwin, Curio Collection by Hilton. We're delighted to hear you had an amazing stay. Our team strives to provide a comfortable and elegant environment for our guests, so your feedback is appreciated. We look forward to welcoming you back again soon.Warm regards,Charley M.General Manager
by A verified traveler from Glenburn
Posted 10 Jun 2024
by A verified traveler
Posted 9 Jun 2024
Staff is super friendly.
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Liliana,Thank you for choosing C. Baldwin, Curio Collection by Hilton. Our team will be honored when we share your compliments with them regarding their outstanding hospitality. It was an honor having you visit, and we cannot wait to welcome you back again for another wonderful experience!Warm regards,Charley M.General Manager
by A verified traveler
Posted 8 Jun 2024
As a former revenue and forecast manager for a hotel in San Antonio, TX I feel compelled to write this review. We were in HTX for funeral services and have not been able to compose and email since my departure, due to further travel as a result of our loss. But I'd like to say that my vehicle was slightly dented on the back bumber, which positively occurred during the last valet stretch of the stay. I am very disappointed at that. I was also a bit surprised at the straight faced behavior from one of your front desk attendants ok one occasion where I stopped to ask for help with something. Her mannerisms and facial language made me feel like I was inconveniencing her while she was speaking to her peer at the desk. I asked my question and though it wasn't fully answered, I decided I rather leave to avoid her standoffish demeanor. The mini fridge in the room doesn't work, and it ruined a cheese board we purchased to snack on the last night. This all after the first night when we had to be switched rooms due to incredibly loud music playing at 6am from the room next to use we tried this hotel thinking it would be the perfect space while we navigated an indescribably painful time for our family, but were met with nuisances and lack of empathy. Not to mention the vehicle damage that will now need to live on my car as I will not be filing a claim for that to increase my insurance cost. Very disappointed overall. Please share with your manager team, a response would be appreciated.
Comment from Hotel Management
10 Jun 2024 by General Manager, Hotel Management
Dear Marta,Thank you for sharing your detailed feedback. We are genuinely sorry for the inconvenience you encountered during such a difficult time. It's concerning to hear about your vehicle, along with the service issues and noise. Your experience does not reflect the standards we strive to maintain. Rest assured, we take your comments seriously and will address these matters with our team to ensure improvements. Can you please email me your full name so I can look into the reservation? Also, what time did you encounter the front desk associate so I can review the video and do the proper coaching? Your feedback is invaluable, and we appreciate you bringing these matters to our attention.Warm regards,Charley M.General Manager
by A verified traveler
Posted 7 Jun 2024
by A verified traveler
Posted 5 Jun 2024
by A verified traveler
Posted 4 Jun 2024
Hotel needs a refresh.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Janna,Thank you for your valuable feedback. Input from valued guests such as yourself helps us improve where needed, and we will discuss your comments internally. We hope you had a pleasant time with us overall, and we look forward to welcoming you back for a stay that better reflects your expectations and our high standards. Warm regards,Charley M.General Manager
by A verified traveler
Posted 3 Jun 2024
It was my first time in Houston and the staff made it a great vacation. They were all very welcoming and friendly. I had flight delays due to the storms passing through, and I was able to book another night with ease.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Katara,Thank you! We are honored you chose C. Baldwin, Curio Collection by Hilton, for your first trip to Houston and delighted you had such a wonderful stay. Our team will be thrilled to know they were a highlight of your visit and we look forward to welcoming you back for another five-star experience.Warm regards,Charley M.General Manager
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
