Ratings based on 998 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Staff is attentive and helpful
Comment from Hotel Management
4 Jun 2024 by The Management, Hotel Management
Dear Jong Ling, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon.Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 2 Jun 2024
Hotel location is very gd, New Lane market for stalls just round the corner. Ample food options are available nearby hotel. Facilities are in gd working condition. Little minus point - There was a used towel and shower cap on the washroom when I checked in. Air-conditioning and WiFi was abit unstable.
Comment from Hotel Management
4 Jun 2024 by The Management, Hotel Management
Dear Hsiao Ching, Greetings form Sunway Hotel Georgetown. We are glad to hear that our facilities meets your expectations and you find our location strategic. We are sorry for the inconveniences caused due to the cleaning service of the guest room prior to your check-in, rest assured this has been highlighted to the relevant department to look into the matter seriously as we will ensure the similar does not happen again. Thank you for your patience and support, please consider recommending us to your friends and family, we look forward to welcoming you back soon. Regards,The Management
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
24 May 2024 by The Management, Hotel Management
Dear Balanurali, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 26 Apr 2024
Location is pretty good.
Comment from Hotel Management
29 Apr 2024 by The Management, Hotel Management
Dear xuemei, Greetings from Sunway Hotel Georgetown. We are glad you find our location strategic and trust our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler from Singapore
Posted 18 Apr 2024
Comment from Hotel Management
10 May 2024 by The Management, Hotel Management
Dear Alan, Greetings from Sunway Hotel Georgetown. We thank you for spending time to rate our service. If time permits, please elaborate more on your experience as we look forward to serve you better in the future. We trust your comment will be valuable as it will help us to improve our service for better guests' experience. Thank you for your patronage, we hope to see you again soon. Regards,The Management
by A verified traveler
Posted 15 Apr 2024
Bathroom tiles dirty
Comment from Hotel Management
16 Apr 2024 by The Management, Hotel Management
Dear Yoke Chin, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. We view your feedback on the bathroom tiles with concern. Please allow us to clarify that our housekeeping team is committed to ensure the cleanliness of our guest rooms before welcoming new guests. Nevertheless, we will enhance the maintenance of the tiles in order to ensure they look pleasant for better guests' experience. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you. Regards,The Management
by A verified traveler
Posted 11 Apr 2024
Convenient location and walking distance to food market.
Comment from Hotel Management
16 Apr 2024 by The Management, Hotel Management
Dear Yu Keung, Greetings from Sunway Hotel Georgetown. We are glad you find our location strategic and trust our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 3 Mar 2024
Clean and Fast
Comment from Hotel Management
4 Mar 2024 by The Management, Hotel Management
Dear Sean, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards, The Management
by A verified traveler
Posted 15 Feb 2024
Clean, people are nice, convenient
Comment from Hotel Management
21 Feb 2024 by The Management, Hotel Management
Dear Elaine,Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
by A verified traveler
Posted 22 Jan 2024 on Hotels
Comment from Hotel Management
24 Jan 2024 by The Management, Hotel Management
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to hear that our service meets your expectations and we trust you had an enjoyable stay. Please recommend us to your friends and family, we look forward to welcoming you back soon. Thank you for making us your preferred hotel in Penang. Regards,The Management
