Ratings based on 1,784 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
This was a great stay! Great location. Very walkable for shops and dining as well as hiking trail access right next to property. Staff was very helpful and pleasant. we did not eat in restaurant on site as there are so many options in town but did do Happy Hour in bar and it was very nice!
They were in the midst of a huge remodel but our stay was not impacted, they are doing a great job managing it. They have a really nice spa with steam room and pool etc... I wish I had known about !
I would highly recommend The Bluebird Cafe across the street amazing food and service! As well as the Grizzly House in town for fondue experience!
We will definitely stay here again!
by A verified traveler
Posted 27 May 2024
The Property is right downtown and easy access to the Banff core.
by A verified traveler
Posted 26 May 2024
Very knid
Comment from Hotel Management
26 May 2024 by Amanda, Hotel Management
Thank you for your review Jin, we are delighted you enjoyed your stay!
by A verified traveler
Posted 18 May 2024
Right in the middle of town
Comment from Hotel Management
21 May 2024 by Banff Park Lodge, Hotel Management
Dear John,Thank you for your feedback. We're sorry to hear that your experience didn't meet your expectations. As we're located in downtown Banff, we strive to provide convenience and accessibility to the town's amenities. If there are any specific concerns you'd like to discuss further, please don't hesitate to reach out to us directly.Warm regards,Gigie VergaraGuest Services Supervisor
by A verified traveler
Posted 16 May 2024
The only concern there was no fan in the room it was hot.
Comment from Hotel Management
21 May 2024 by Banff Park Lodge, Hotel Management
Dear Sharnjit, Thank you for your feedback. We apologize for any discomfort you experienced due to the temperature in your room. We want to reassure you that each room is equipped with a thermostat and a fan control dial on the wall for your convenience. We're sorry if this wasn't clearly communicated to you during your stay. Additionally, we do have portable fans available upon request to ensure your comfort. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.Kind regards,Gigie VergaraGuest Services Supervisor
by A verified traveler
Posted 14 May 2024
Was good
Comment from Hotel Management
15 May 2024 by Stephen, Front Office Manager, Hotel Management
Thank you Fabio for taking the time to rate and review your recent stay with us at Banff Park Lodge. I am pleased to see that you enjoyed your stay!
by A verified traveler
Posted 13 May 2024
Great pool area and lounge & really liked the 2 free drinks for VIP access.
Comment from Hotel Management
15 May 2024 by Amanda, Hotel Management
Good mornign Jacqueline, thank you for your review! We are so glad you've enjoyed our pool and lounge. Have a great day!
by A verified traveler
Posted 13 May 2024
Loved the pool. This time we went with our 9 month old. The staff was so great!
Comment from Hotel Management
15 May 2024 by Amanda, Hotel Management
Thank you for the review Dejan, We are so glad you and your young family enjoyed the pool! We look forward to hosting you again soon.
by A verified traveler
Posted 12 May 2024
Has heated underground parking
Comment from Hotel Management
12 May 2024 by Fernanda, Hotel Management
Dear Christine,Thank you for sharing your feedback with us! We're delighted to hear that you appreciated our heated underground parking facility. Providing convenient amenities like this is part of our commitment to ensuring a comfortable and enjoyable experience for all our guests.We hope to have the pleasure of welcoming you back again soon for another enjoyable stay.Warm regards,Fernanda Nieto Front desk Agent
by A verified traveler
Posted 12 May 2024
For what we paid I was very disappointed to see old garbage, and candy behind our night stands from previous guests who stayed in the room. Was hoping for a romantic get away but it was not clean and did not meet my expectations at all especially for the price I paid.
Comment from Hotel Management
12 May 2024 by Fernanda, Hotel Management
Dear Hawkin,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Your comfort and satisfaction are of utmost importance to us, and it's disheartening to learn that we fell short of your expectations.Please rest assured that we have addressed the cleanliness issues you mentioned with our housekeeping team to ensure that such oversights do not recur. Maintaining a clean and welcoming environment for our guests is a top priority for us, and we deeply regret that we did not meet this standard during your stay.We understand the significance of a romantic getaway and we are truly sorry that your experience did not reflect the tranquil and enjoyable stay we strive to provide. Your feedback serves as a valuable tool for us to improve, and we are committed to taking the necessary steps to prevent similar incidents in the future.We would be grateful for the opportunity to make it up to you. Should you consider giving us another chance, please don't hesitate to contact us directly, and we will do our utmost to ensure that your next visit surpasses your expectations.Thank you once again for bringing these concerns to our attention. We hope to have the opportunity to welcome you back and restore your confidence in our services.Warm regards,Fernanda NietoFront Desk Agent
