Ratings based on 32 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.3 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Take a look at the photos of the rooms, and reduce your expectations by 20x. In person, these rooms look unfinished, cluttered and can barely be called neat.
Looking at the triple room? Decrease your expectations by a further 10x. If they give you the corner rooms, 601 and 605, you'll get a little more real estate than the middle rooms. The double bed is okay, serves it's purpose and can definitely fit 2 comfortably even with a baby in between. The extra bed though, is just a single couch with an ottoman added to the end held together by a fitted sheet. And no it's not one of those plush couches, it's as cheap as couches get.
The bathroom is certainly decent. Sizeable enough with a hot and cold shower. If you're on the plus size of things, the toilet is a bit of a squeeze.
Now for the horror story. Of the 3 days we spent in this hotel, we were only able to use the elevators, twice. Twice! And we were on the 6th floor, a group that had senior citizens and a toddler. so to cap off every day of adventure, we had to go walk up the stairs to the 6th floor. We didn't even complain about it anymore, not allowing it ruin our vacation.
The day before were to depart, we gave them a heads up to let them know that we had 13 pcs of luggage between all of us and that at no point were we bringing these down the stairs ourselves. We gave them advanced notice so that they could make arrangements for this. The receptionist even tried to say they would "help" us carry the bags down, but
by A verified traveler from castro valley
Posted 27 Dec 2023
by A verified traveler
Posted 6 Nov 2023
by A verified traveler
Posted 21 Oct 2023 on Hotels
Comment from Hotel Management
21 Oct 2023 by Hotel Calmo, Hotel Management
Dear Timothy,We sincerely apologize for the negative experience!Please advise us what happen during your stay so that we could investigate?SincerelyHotel Calmo
by A verified traveler
Posted 24 Sep 2023
The hotel is in the center of everything. Very accessible to major tourist spots in the city. All in all, my family and I were satisfied with our stay.
by A verified traveler
Posted 19 Sep 2023
by A verified traveler
Posted 17 Sep 2023
by A verified traveler
Posted 27 Aug 2023
The property is in poor condition, old and smells mold. The pillow smells bad and bed is hard to sleep on. However the lobby staff is helpful and friendly. She gave us the new pillow and pillow case. She helped us to get taxi as well. The location is great for food and convenient but the hotel is not what we will book again.
by A verified traveler
Posted 11 Aug 2023 on Hotels
by A verified traveler
Ruined our holidays
Posted 13 Jul 2023 on HotelsThey ruined our family say in the Singapore. The hotel has nothing to do with the picture online. We were so disappointed with everything but especially with - Very dirty room with mouldy shower, mouldy smell from the air-con, stinky towels, unpleasant receptionist and very dirty lifts. We did not sleep even one night properly due to the internal and outside noise.They charge deposit upon arrival which they return upon departure(it takes up to 14days to arrive) - No receipt of the refund. I lost trust with Hotels.com as well. This type of scammers should not be posted on the trusted websites.
