Ratings based on 666 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Manistee
Posted 23 May 2024
Beautiful property
Comment from Hotel Management
24 May 2024 by GM, Hotel Management
Dear Troy, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our beautiful accommodations. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Firass Ismail, GM
by A verified traveler
Posted 17 May 2024
Convenient downtown location. Rooms were pretty good. Not too dated and clean. Front desk was often missing staff, though when they came back, they were helpful and friendly.
Comment from Hotel Management
19 May 2024 by GM, Hotel Management
Dear Josh, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in achieving this goal. I was sorry to hear that our front desk was sometimes missing. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit for a flawless experience. Sincerely, Firass Ismail, GM
by A verified traveler
Posted 18 Apr 2024
Banking look made it look congested.
Comment from Hotel Management
19 Apr 2024 by GM, Hotel Management
Dear JERRINE, Thank you for your time in reviewing our hotel. I’m sorry our décor embracing our building's history as a bank was not to your liking. Your feedback is welcomed as it allows us to monitor and improve the guest experience. We appreciate you staying with us and hope to see you again. Sincerely, Firass Ismail, GM
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
16 May 2024 by GM, Hotel Management
Dear Ann, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Firass Ismail, GM
by A verified traveler
Posted 1 Apr 2024
Breakfast could use waffle marker if your Breakfast sandwich person. The potatoes on station were cold not sure how it was possible. Always room for improvement.
Comment from Hotel Management
2 Apr 2024 by GM, Hotel Management
Dear Alissa, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings for your next stay. We appreciate your feedback and hope to welcome you back soon. Best, Firass Ismail, GM
by A verified traveler
Posted 31 Mar 2024
Room furniture needs to be updated
Comment from Hotel Management
1 Apr 2024 by GM, Hotel Management
Dear Natalia, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and share some insight on how we can improve our offerings in the future. We appreciate your feedback and hope to welcome you back soon. Best, Firass Ismail, GM
by A verified traveler from Los Angeles
Posted 24 Mar 2024
by A verified traveler
Posted 23 Mar 2024
I booked a one bedroom but the room didn’t have a door.
Comment from Hotel Management
25 Mar 2024 by GM, Hotel Management
Dear Erin, It was our pleasure hosting you, and we appreciate your taking the time to review our hotel. We hope to see you again upon your return to the area. Sincerely, Firass Ismail, GM
by A verified traveler
Posted 23 Mar 2024
by A verified traveler
Posted 18 Mar 2024
I ran into a Few Shady looking people around the property.. was approached by a young Man wanting to use my phone
Comment from Hotel Management
18 Mar 2024 by GM, Hotel Management
Dear Dannielle, I am glad you had a five-star experience, even though some aspects of your visit were not ideal. Thank you for choosing our Residence Inn and sharing your feedback. We hope to host you again the next time you return to Columbus. Best, Firass Ismail, GM
