Ratings based on 988 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Refreshing and peaceful place to stay. It was clean, and I felt safe in the downtown area. Staff were friendly. The only downside to the trip is that parking is less than ideal. At $26 per day it’s a bit over-the-top. The “official” lot for the hotel is a block away, and that is much less but not all travelers can walk because of disabilities, etc.
Comment from Hotel Management
13 May 2024 by Laura, Hotel Management
Dear Melissa,Thank you for sharing your experience with us. Your feedback on parking and pricing is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We are happy to hear that you felt comfortable and safe while staying with us, and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,
by A verified traveler
Posted 10 May 2024
Double charged
Comment from Hotel Management
11 May 2024 by Tieysha, Hotel Management
Hello Simon,Thank you for your review. We are so sorry to hear that you were double charged, and we apologize for the inconvenience. Please reach out to us on our social or chat channels so that we may look into this for you.Best Wishes,
by A verified traveler from New York City
Posted 9 May 2024
THERE really nothing to say every time I touchdown in COLUMBUS OHIO I STAY THERE FIRE . It don’t pass more then 200 for king size on busy day . ATLEAST I think in my opinion . FIRE PULL THEY AINT EVEN MESS WIT ME AT CHECKOUT . Nice staff all the way around . Check was at 11 or 12 lol I left at 1 about to be 2 lol. They come to confirm if I was out nothing just relaxing . It so big to fire . A lot lounging around! So sit and linger around
Comment from Hotel Management
9 May 2024 by Melinda, Hotel Management
Dear Yovanny,Thank you for taking the time to review our property. We are so glad you enjoyed your stay with us, and we hope to welcome you back to Hyatt Regency Columbus again soon!Warm regards,Melinda
by A verified traveler
Posted 27 Apr 2024
Modern rooms in a fantastic location. Could not get service from the restaurant.
Comment from Hotel Management
28 Apr 2024 by Jamie, Hotel Management
Dear Marci,Thank you for taking the time to review our Hyatt Regency Columbus. It was great to hear that you found our hotel well located, with great modern rooms. We apologize for any inconvenience you faced attempting to order from our on-property dining, this feedback will be shared with our team as we continue to enhance our services. Thank you for staying with us, we hope to have the opportunity to welcome you back as our guest again in the future!Warm regards,Jamie
by A verified traveler
Posted 26 Apr 2024
Had to wait for a room when I had called and asked for an early check in at 2. They initially told me yes that would be no problem but by the time we went to check in, we had to wait for our room as it wasn’t ready and by the time we were there which was at 2:45. Our room was ready after 3:30
Comment from Hotel Management
27 Apr 2024 by Krista, Hotel Management
Hello Stephanie, Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience regarding your early check in experience. Please be assured that your comments will be taken into consideration to enhance our service for our future guests. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.
by A verified traveler
Posted 22 Apr 2024
$40 for Valet Parking implies at least reasonable service and this was not the case. Cars were lined up down the driveway and about 8 deep onto the road on the way in. This was about a 25 minute wait. The claim check has QR code instructions that test your ticket number to the valet desk...but the message back says "we are too busy, come present the ticket in person". When I did so agent said "10-15 minutes"- it was actually 25 minutes. Everything else was fine, but the first and last impressions were awful.
Comment from Hotel Management
23 Apr 2024 by Krista, Hotel Management
Hello Richard,Thank you kindly for taking the time to provide us with your feedback of your stay with us here at the Hyatt Regency Columbus. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the valet process is valuable and has been shared with our management team to address any potential improvements. Please be assured that your comments will be taken into consideration to enhance our service for our future guests. We hope to have the opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.Kind Regards, Krista
by A verified traveler
Posted 22 Apr 2024
The hotel was centrally within walking distance to the Arena, and easy to get to. Staff was great, room was clean and there were good dining option both in the area, and at the hotel. Parking available at a nearby garage for a fee, or you can opt for valet parking for a higher fee. The valet parking was super convenient though, and the valet attendants were very professional.
Comment from Hotel Management
27 Apr 2024 by Tania, Hotel Management
Hello John,Thank you for the 5-star rating and feedback. We are happy to hear that you enjoyed your stay. We are also happy to know that you loved the staff, the clean rooms, your dining experience and how convenient it was to get to the arena from the hotel. We appreciate you for choosing Hyatt Regency Columbus and hope to welcome you back soon.Best wishes,Tania
by A verified traveler
Posted 21 Apr 2024
The only problem was the parking we did self parking, but we had a truck and it would not fit in the garage. I wish someone would’ve told us at check-in we would have done the valet.
Comment from Hotel Management
23 Apr 2024 by John, Hotel Management
Hello Natalie, Thank you for adding a 5 star review of our Hyatt Regency Columbus. I am sorry with the issue with parking. I hope your next stay with us is flawless. Best Regards,John
by A verified traveler
Posted 13 Apr 2024
The whole staff was incredibly friendly and helpful. Room was clean and looked newly remodeled. Front desk staff was A !
Comment from Hotel Management
14 Apr 2024 by Jamie, Hotel Management
Dear Melanie,Thank you for your great review of our Hyatt Regency Columbus! We were delighted to hear that you enjoyed your stay with us, and that our team's service helped contribute to an enjoyable stay experience. Thank you for staying with us, we hope to welcome you back as our guest again in the future!Warm regards,Jamie
by A verified traveler
Posted 8 Apr 2024
We were in town for the State Gymnastics tournament and our stay was great! Valet parking made getting our car super fast and easy. The hotel is attached to the Convention center so there are several restaurants and places to eat just downstairs. It was only an 8 minute drive to the Expo center and within walking distance of so many great places to shop and eat. The room was large and clean and check in was a breeze and took less than 5 minutes. We would def stay here again for an OSU football game in the fall!
Comment from Hotel Management
9 Apr 2024 by Travis, Hotel Management
Hello Katie!Thank you for taking the time to write your wonderful review of our hotel. Its great to hear you enjoyed your stay with us while attending your the tournament. We are glad you enjoyed the spaciousness of your room and we look forward to welcoming you back in the future. Warm regards, Travis
