Ratings based on 488 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Some sketchy folks walking around Looks like they are trying to revitalize the area
by A verified traveler
Posted 15 Jun 2024
AC in the room didn’t work great which was pretty bad but other than that it was a good place to sleep for the night.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Tim Lowe, Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 29 May 2024
I had an extremely disappointing experience at this hotel. I checked in around 4:15 PM on a Friday, needing to shower and change for an event at 6:00 PM. Despite having a reservation and the official check-in time being 3:00 PM, no rooms were available because they were still being cleaned. I waited in the lobby for 20 to 30 minutes until the front desk clerk unassigned a clean room from another guest who had not yet checked in and assigned it to me.
After finally getting into my room, I showered and went to my event. Around 9:30 PM, while still out, I received a call from the front desk asking me to stop by when I returned because my credit card information had not been properly attached to my account. When I returned around 11:30 PM, I provided my card to a different staff member, who re-entered the information and re-scanned my key cards.
However, at 1:45 AM, I received another call from the front desk, waking me up to say that my card was still not on file. This was the third time dealing with this issue. I went downstairs and provided my card again. The staff member explained that the previous clerk had incorrectly recorded a cash deposit instead of entering my card.
The repeated errors and lack of proper communication from the front desk staff caused significant inconvenience. Being woken up at 1:45 AM for an issue that was entirely the hotel’s fault was unacceptable. The indifference and lack of apology were disappointing. I would not recommend this hotel.
Comment from Hotel Management
14 Jun 2024 by Tim Lowe, Hotel Management
My sincere apologies for these mishaps. If you have not done so, please reach out to the GM at the hotel. We strive to do better and rectify any issues that may occur at our hotel.
by A verified traveler
Posted 26 May 2024
Helpful staff
Comment from Hotel Management
28 May 2024 by Tim Lowe, Hotel Management
Great! I will inform the staff of your comment. Thanks for choosing to stay with us.
by A verified traveler
Posted 21 May 2024
Wonderful, clean
Comment from Hotel Management
23 May 2024 by Tim Lowe, Hotel Management
Awesome! Thanks for a great score!
by A verified traveler
Posted 20 May 2024
There was not adequate parking until we had to go park in the overflow parking. Also is was only 9:15am and many items at breakfast finished and were not replenished. One of the reasons for staying here was the easy of a breakfast being included. This was a definite negative.
Comment from Hotel Management
20 May 2024 by Tim Lowe, Hotel Management
My sincere apologies for the mishaps. We truly appreciate you choosing to stay with us and we will do better.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
28 May 2024 by Tim Lowe, Hotel Management
Thanks for a great score!
by A verified traveler
Posted 3 May 2024
Great place to stay. Super good breakfast.
Comment from Hotel Management
4 May 2024 by Tim Lowe, Hotel Management
Awesome! Thank you for sharing!
by A verified traveler
Posted 1 May 2024
Wonderful, clean& accommodating
Comment from Hotel Management
2 May 2024 by Tim Lowe, Hotel Management
Great! Thanks for an awesome score!
