Ratings based on 1,056 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jun 2024
Very clean and great staff!
Comment from Hotel Management
20 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Paul......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
20 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Thomas......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 19 Jun 2024
Thank you
Comment from Hotel Management
20 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Hank......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Mauritania......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler from Doral
Posted 10 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Jose......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Abigail......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Julian......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 5 Jun 2024
Great place to stay to explore downtown Cleveland. Nice walk to Progressive Field, Rock Hall, and many other things. Easy access to mass transit as well, although we ended up not using it. Facilities in good shape.
Comment from Hotel Management
7 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Stuart......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 5 Jun 2024
Great place to stay!
Comment from Hotel Management
7 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi Dandria......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
by A verified traveler
Posted 2 Jun 2024
Ghost light bar staff had my coffee and conversation ready daily.
Crystal nailed the checkin.
Hotel Manager was awesome.
Comment from Hotel Management
2 Jun 2024 by Mark--Rooms Division Manager, Hotel Management
Hi William......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. As Crystal's manager, I appreciate the recognition you gave her. I have sent you comment to her as well as my Director of Operations and my HR Director.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager
