Ratings based on 980 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Guest Relations Management, Hotel Management
Thank you so much for the kind words Timothy. We work hard to provide the best experience possible and are happy you enjoyed your stay at Comfort Inn Downtown Cleveland on Euclid Avenue. I am looking forward to seeing you again soon!
by A verified traveler
Posted 9 Jun 2024
Friendly courteous clean rooms
Comment from Hotel Management
10 Jun 2024 by Guest Relations Management, Hotel Management
Hi James!Thank you for sharing your delightful experience at Comfort Inn Downtown Cleveland! We are thrilled to hear that you found our team to be friendly and courteous. Providing exceptional service is at the heart of what we do, and it's wonderful to know that our efforts were appreciated. Moreover, we're delighted that you found our rooms to be clean; maintaining a pristine environment for our guests is one of our top priorities. We strive to create a welcoming atmosphere where guests feel comfortable and relaxed throughout their stay. We look forward to welcoming you back for another memorable visit soon!
by A verified traveler from rumson
Posted 8 Jun 2024
Great place to stop and get a few winks
Comment from Hotel Management
10 Jun 2024 by Guest Relations Management, Hotel Management
Hi Kym!Thank you for taking the time to share your experience with us! We're delighted to hear that you found our hotel to be a great place to rest and recharge during your travels. Providing a comfortable and restful environment for our guests is one of our top priorities, and we're thrilled that you were able to enjoy a peaceful night's sleep with us. At Comfort Inn Downtown Cleveland, we strive to offer a warm and welcoming atmosphere, coupled with amenities designed to enhance your stay. We hope to have the pleasure of welcoming you back again soon for another rejuvenating visit!
by A verified traveler
Posted 7 Jun 2024
The room faced the parking lot. With people coming and going we had to keep curtains closed. There were no sheer curtains to bring in light so the room was too dark with two low lamps. The bathroom was way too small. There was a bulb out. You can’t turn off the bathroom fan so it runs the whole time you’re getting ready. Too loud. The ice machine didn’t work on our floor or the one below. The property clean but worn.
Comment from Hotel Management
7 Jun 2024 by Guest Relations Management, Hotel Management
Dear Donna,Please accept our deepest apologies if the Comfort Inn Downtown Cleveland did not live up to your hopes. That the room was too dark because it faced the parking lot and didn't have any sheer curtains is something we can understand. We're very sorry that the small space, broken ice makers, and constant whirring of the bathroom fan made you feel bad. We also really care about the fact that the light bulb is out and that the property looks old. At the Comfort Inn Downtown Cleveland, we put our guests' happiness first, so we will look into any problems right away. We would love to have you back and make things right next time if we could.
by A verified traveler
Posted 6 Jun 2024
Did not feel comfortable in the area located. Hotel was dated overall and did not feel clean.
Comment from Hotel Management
7 Jun 2024 by Guest Relations Management, Hotel Management
Dear Susan,We deeply regret that your stay did not meet your expectations. We understand that feeling comfortable in your surroundings is crucial, and we apologize for any discomfort caused by the area's ambiance. Additionally, we take cleanliness very seriously, and it's disheartening to hear that you found our hotel dated and lacking in cleanliness. Rest assured, we are addressing these issues promptly to ensure a more pleasant experience for our future guests. Your comments are invaluable to us as we strive to improve, and we hope to have the opportunity to welcome you back for a much improved stay in the future.
by A verified traveler
Posted 2 Jun 2024
Its an older hotel, but relatively clean.
Comment from Hotel Management
3 Jun 2024 by Manager, Hotel Management
Hello Michael, We appreciate your feedback on our hotel cleanliness. Our team always aims to maintain a comfortable environment for all our guests. Should you have any concerns during your stay, we encourage you to bring them to our attention promptly to address. Your comments help us improve our services for future visitors.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Guest Relations Management, Hotel Management
Hi Shawn!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.
by A verified traveler from Delta
Posted 31 May 2024
The parking lot behind the hotel was noisy all night with folks revving their cars or motorcycle. The staff was friendly, room clean, and breakfast buffet well stocked.
Comment from Hotel Management
1 Jun 2024 by Guest Relations Management, Hotel Management
Dear Stephen, Thank you for sharing your experience with us! We're delighted to hear that you found our staff friendly, your room clean, and enjoyed our well-stocked breakfast buffet. However, we're sorry to hear about the noise disturbances from the parking lot. Please accept our sincere apologies for any inconvenience caused. We truly value your feedback and will take steps to address this issue to ensure a more peaceful stay for all our guests in the future. We hope to welcome you back again soon here at Comfort Inn Downtown Cleveland!
by A verified traveler
Posted 30 May 2024
Close to Progressive Field
Comment from Hotel Management
1 Jun 2024 by Guest Relations Management, Hotel Management
Dear Linda, We’re happy to hear that you enjoyed the hotel being close to the Progressive Field. Thank you for the feedback of your stay at Comfort Inn Downtown Cleveland in Euclid Avenue, we will see how we can improve future experiences and hope to welcome you back soon.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Hi Michelle,Thank you for rating us 4 out of 5! We’re delighted to see you enjoyed your stay overall. Your feedback is greatly appreciated, and if there are any specific aspects of your visit that you particularly liked or think we could improve upon, we’d love to hear more. We look forward to welcoming you back for an even better experience next time!
