Ratings based on 984 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Its an older hotel, but relatively clean.
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Michael,We appreciate your feedback on our hotel cleanliness. Our team always aims to maintain a comfortable environment for all our guests. Should you have any concerns during your stay, we encourage you to bring them to our attention promptly to address. Your comments help us improve our services for future visitors.
by A verified traveler from Delta
Posted 31 May 2024
The parking lot behind the hotel was noisy all night with folks revving their cars or motorcycle. The staff was friendly, room clean, and breakfast buffet well stocked.
Comment from Hotel Management
1 Jun 2024 by Guest Relations Management, Hotel Management
Dear Stephen, Thank you for sharing your experience with us! We're delighted to hear that you found our staff friendly, your room clean, and enjoyed our well-stocked breakfast buffet. However, we're sorry to hear about the noise disturbances from the parking lot. Please accept our sincere apologies for any inconvenience caused. We truly value your feedback and will take steps to address this issue to ensure a more peaceful stay for all our guests in the future. We hope to welcome you back again soon here at Comfort Inn Downtown Cleveland!
by A verified traveler
Posted 30 May 2024
Close to Progressive Field
Comment from Hotel Management
1 Jun 2024 by Guest Relations Management, Hotel Management
Dear Linda, We’re happy to hear that you enjoyed the hotel being close to the Progressive Field. Thank you for the feedback of your stay at Comfort Inn Downtown Cleveland in Euclid Avenue, we will see how we can improve future experiences and hope to welcome you back soon.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Guest Relations Management, Hotel Management
Hi Michelle,Thank you for rating us 4 out of 5! We’re delighted to see you enjoyed your stay overall. Your feedback is greatly appreciated, and if there are any specific aspects of your visit that you particularly liked or think we could improve upon, we’d love to hear more. We look forward to welcoming you back for an even better experience next time!
by A verified traveler
Posted 26 May 2024
The place was great for walking distance!!
Comment from Hotel Management
27 May 2024 by Guest Relations Management, Hotel Management
Hi Maureen!We're delighted to hear that you found our location convenient for exploring on foot! Being within walking distance of attractions is one of the highlights we aim to offer our guests. It's wonderful to know that this aspect enhanced your stay with us. We hope you had a fantastic time exploring the area and that you'll choose to stay with us again in the future for more memorable experiences!
by A verified traveler
Posted 25 May 2024
great comfortable room, excellent breakfast, great location!
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Thomas,We are delighted that you enjoyed our comfortable rooms, excellent breakfast, and convenient location during your stay. It is our priority to provide a pleasant experience for our guests. If there is anything else we can assist you with, please do not hesitate to reach out to us.
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Angel, We appreciate you choosing to stay with us. Please reach out to us directly with any feedback from your recent visit so we can ensure a better experience for you in the future.
by A verified traveler
Posted 24 May 2024
It was very close to Playhouse Square, which is where we needed to be. Nothing fancy, but just what we needed for the night. Breakfast was very good and had lots of options!!!
Comment from Hotel Management
24 May 2024 by Guest Relations Management, Hotel Management
Hi Kim!Thank you so much for sharing your experience with us! We're delighted to hear that our convenient location near Playhouse Square suited your needs perfectly. Providing a comfortable stay with a hearty breakfast is what we strive for, and we're thrilled that you enjoyed the variety of options available. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay!
by A verified traveler
Posted 24 May 2024
The property was overbiooked and sent my boss from Turkey to the comfort inn. at a premium costs to the copany. I cant beleive you can over book a hotel when you pay in advance for the rooms. The hotel was dirty, the hallways had food on the floor outside my room for the whole stay. I had to complain to get my room cleaned, at least get me towels! I will never stay again.,
Comment from Hotel Management
24 May 2024 by Guest Relations Management, Hotel Management
Dear Robert,I'm truly sorry to hear about your disappointing experience at our hotel. It's unacceptable that we failed to provide the level of service and cleanliness that you rightfully expected. Overbooking is indeed a frustrating issue, and we deeply regret any inconvenience it caused, especially considering your prepayment. Your feedback about the cleanliness of the hotel and the delay in addressing your concerns is concerning, and we're taking immediate steps to ensure such lapses don't recur. We value your patronage and sincerely hope for another opportunity to make it right for you in the future. Please accept our apologies once again.
by A verified traveler
Posted 22 May 2024
Good
Comment from Hotel Management
22 May 2024 by Guest Relations Management, Hotel Management
Hi Iftekhar!Thank you so much for your perfect 5 out of 5 rating! We're thrilled to know you had a great experience with us. Your support and satisfaction mean the world to our team, and we can't wait to welcome you back for another wonderful stay. If you ever have any specific feedback or suggestions in the future, we'd love to hear from you.
