Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Really peaceful and enjoyed waterfront
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Tara, Thank you for choosing Hilton Garden Inn Charleston Waterfront/Downtown. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 1 Jun 2024
Professional, helpful and gracious staff -- including ALL employees. Rooms clean and spacious, as described. Loved the balcony, as well.
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Nancy, Thank you for the fantastic rating and lovely comments. It's great to hear you enjoyed your stay and that our room and service met all your expectations! We are delighted you loved the balcony. Our staff is committed to providing excellent service and will be happy to know their efforts helped make your stay great. We appreciate your feedback and look forward to your next stay at Hilton Garden Inn Charleston Waterfront/Downtown.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Kelsey, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Hilton Garden Inn Charleston Waterfront/Downtown. We look forward to your return and wish you all the best with your future travels.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 28 May 2024
Great staff, super friendly. Location is great and you are near the water. Overall very happy and would not hesitate to come back. Thank you for a wonderful stay.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Courtney, Thank you for the lovely Hilton Garden Inn Charleston Waterfront/Downtown review. We are thrilled to read about your stay and are glad our location was convenient for your needs. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you once more. We look forward to hosting you again during your next visit to the city.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 24 May 2024
Quick and easy to access.
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear James, Thank you for choosing Hilton Garden Inn Charleston Waterfront/Downtown! We appreciate you mentioning the convenient location. We strive to make your stay as hassle-free as possible, and it's rewarding to know we achieved that for you.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear Larrisha, Thank you for taking the time to rate your stay. Please accept our apologies if we did not meet your expectations on your recent visit, as we strive to not only meet but exceed each of our guests' expectations at all times. We hope to provide you with the exceptional experience you deserve on a future visit.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 19 May 2024
Probably the nicest place to stay if you’re using a hotel chain and the staff was super friendly and attentive.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Franklin, It is lovely to read your review of your recent stay at Hilton Garden Inn Charleston Waterfront/Downtown. Our goal is to provide our guests with exceptional service, so we are thrilled we succeeded during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 10 May 2024
The view of the water and boats were awesome. The outdoor fire pit area was relaxing and room was nice and clean.
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Stephanie, We are thrilled you enjoyed the stunning waterfront views and relaxing outdoor fire pit area at Hilton Garden Inn Charleston Waterfront/Downtown! It's fantastic that you found your room impeccably clean and comfortable. Thank you for your great review, and we hope to welcome you back soon for another memorable experience!Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 3 May 2024
Never would come back! So hard to get to. Not worth the trouble.
Comment from Hotel Management
3 May 2024 by General Manager, Hotel Management
Dear Cathi, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely, Donna McHughGeneral Manager
by A verified traveler
Posted 24 Apr 2024
the shower floor makes noise when you bathe and the restaurant is expensive
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Edgardo, Thank you for sharing your feedback about Hilton Garden Inn Charleston Waterfront/Downtown. We appreciate your insight and apologize for any inconvenience regarding the shower noise. We strive to offer value through our amenities and dining experience. Your comments help us improve, and we hope to host you again for a seamless stay.Sincerely, Donna McHughGeneral Manager
