Ratings based on 1,056 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Desk staff was top notch! Very friendly and helpful. Went out of their way to make us feel at home. Rooms were comfortable and clean. Really nice vibe.
Comment from Hotel Management
22 May 2024 by William Collins, General Manager, Hotel Management
Greetings Helen, we hope this message finds you incredibly well! Thank you so much for choosing to stay with us at the Hampton Inn Downtown Brooklyn and for your wonderful review! We're thrilled to hear that you found our desk staff top-notch and that they made you feel at home with their friendliness and helpfulness. It's great to know you enjoyed the comfortable and clean rooms as well as the overall vibe of our hotel. Your kind words mean a lot to us, and we look forward to welcoming you back for another fantastic stay. Thank you again and have a tremendous rest of your Tuesday evening! :)
by A verified traveler
Posted 21 May 2024
Property’s location is ideal. Staff does an excellent job keeping the hotel clean. Breakfast was good quality and convenient. Overall this hotel is an excellent value.
Comment from Hotel Management
22 May 2024 by William Collins, General Manager, Hotel Management
Greetings Michael, we hope this message finds you very well! Thank you for choosing to stay with us at the Hampton Inn Downtown Brooklyn and for your wonderful review! We're thrilled to hear that you enjoyed our ideal location, appreciated the cleanliness maintained by our staff, and found the breakfast to be of good quality and convenient. It's great to know that you consider our hotel an excellent value. Your positive feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back for another fantastic stay. Thank you again and have a terrific Tuesday!
by A verified traveler
Posted 19 May 2024
The shower nozzle was loose. The body soap was not replenished for when I checked in. The staff was very friendly.
Comment from Hotel Management
20 May 2024 by William Collins, General Manager, Hotel Management
Greetings Katharine! We hope this message finds you incredibly well! Thank you for sharing your feedback. We're delighted to hear that you found our staff to be very friendly. However, we're sorry to learn about the issues you experienced with the shower nozzle and the body soap. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience these issues may have caused. We have addressed the loose shower nozzle and ensured that all toiletries are replenished for future guests. Thank you for bringing these matters to our attention, as it helps us improve our services. We hope to have the opportunity to welcome you back for a more seamless stay in the future. Thank you again and have a superb Sunday!
by A verified traveler from Falls Church
Posted 14 May 2024
Very well located. Staff is exceptional. Rooms are clean, but air conditioning was noisy and the size of the room was smaller than advertised.
Comment from Hotel Management
14 May 2024 by Kenneth Aponte , Hotel Management
Thank you so much for your feedback. We are glad you had a good experience with us. However, we do apologize for the minor inconvenience. We will work with our staff to make things better for you.
by A verified traveler
Posted 14 May 2024
Guest Services was excellent
Room carpeting need cleaning.
Comment from Hotel Management
14 May 2024 by Kenneth Aponte , Hotel Management
Thank you so much for your positive feedback. We are glad we were able to provide you with the service you deserve. We also apologize for the minor inconveniences. We will address these issues directly with our staff
by A verified traveler
Posted 11 May 2024
This hotel is a bit chaotic (so many people in a small lobby area) and for the price, the breakfast was terrible. We picked a nicer hotel in Brooklyn and didn't expect the breakfast to be like something at a budget hotel. Very disappointing. And I was always having to ask for black tea bags - it was like they were hiding them in the kitchen. The room was tight, as per NYC, but one of the beds was so close the the bathroom slide-door it was a bit awkward. Beds were comfortable, shower was nice. Room was quite stuffy and the fan was super loud so you don't want to sleep with it on. Long waits for the elevators. It was only ok for over 400$ a night. We paid same as Times Square rates and didn't get near the perks. Not sure why we're paying resort fees. Also, the parking is an independent place, not affiliated with the hotel. That said, it is way more expensive than the other places nearby so I suggest checking SpotHero for parking rates.
Comment from Hotel Management
12 May 2024 by William Collins, General Manager, Hotel Management
Greetings Jana, we hope this message finds you very well! Thank you for choosing to stay with us at the Hampton Inn Downtown Brooklyn! Your feedback is invaluable in helping us understand where we fell short of your expectations. We understand how important it is to have a smooth and enjoyable experience from the moment you arrive, and we apologize for any inconvenience caused by the congestion in the lobby area and the disappointment with our breakfast offerings. We will certainly take your comments into consideration as we strive to make improvements. Regarding the noise from the fan and the long waits for the elevators, we understand how disruptive this can be to your overall experience, and we will address these issues promptly to ensure a more peaceful stay for our guests. We appreciate your feedback regarding the pricing and perks of your stay, as well as the parking situation. We will review our policies and communication to ensure they align with our guests' expectations and provide clearer information regarding parking options. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future. If there's anything further, we can do to assist you, please don't hesitate to reach out to us. Thank you again and have a super Saturday!
by A verified traveler from Brookhaven
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by William Collins, General Manager , Hotel Management
Greetings Peter, we hope this message finds you incredibly well! Thank you so much for choosing to stay with us at the Hampton Inn Downtown Brooklyn and for taking the time to leave us such a fantastic review! We're thrilled to hear that you enjoyed your stay with us. If there's anything we can do to make your next visit even more exceptional, please don't hesitate to let us know. We look forward to welcoming you back soon! Thank you and have a fantastic Friday!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by William Collins, General Manager, Hotel Management
Greetings Jay, we hope this message finds you very well! Thank you so much for choosing to stay with us at the Hampton Inn Downtown Brooklyn and for taking the time to rate our hotel! We're delighted to see you had a fantastic experience during your stay. Your perfect score means the world to us, and we hope to have the pleasure of welcoming you back soon for another memorable visit! Thank you and have a terrific Tuesday!
by A verified traveler
Posted 5 May 2024
awesome
Comment from Hotel Management
6 May 2024 by William Collins, General Manager, Hotel Management
Greetings Afrika, we hope this message finds you very well! Thank you so much for choosing to stay with us at the Hampton Inn Downtown Brooklyn! We're thrilled to hear that you had an awesome experience during your stay! Thank you for sharing your positive feedback. We're committed to ensuring every guest feels this way, and we hope to welcome you back soon for another fantastic stay! Thank you again and have a most splendid rest of your Sunday!
by A verified traveler from Milton
Posted 5 May 2024
Very nice staff
Comment from Hotel Management
5 May 2024 by William Collins, General Manager, Hotel Management
Greetings Peter, we hope this message finds you incredibly well! Thank you so much for choosing to stay with us at the Hampton Inn Downtown Brooklyn! We're thrilled to hear you had a positive experience with our staff during your stay! Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded in making our guests feel welcome and well taken care of. We appreciate your kind words and hope to welcome you back again soon! If there's anything specific that stood out to you about our staff or your experience, we'd love to hear more. Thank you and have a splendid rest of your Sunday!
