Ratings based on 677 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Property is clean. Friendly & helpful staff!
Comment from Hotel Management
31 May 2024 by Task Force Manager, Hotel Management
Dear Melinda, Thank you for your kind words! We are delighted that you enjoyed your stay at Home2 Suites by Hilton Birmingham Downtown. It's wonderful to know our team made a positive impression during your stay with us. Providing fresh accommodation and exceptional service is our top priority. We look forward to welcoming you back soon!Best regards,Angela M. BellTask Force Manager
by A verified traveler from Houston
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Task Force Manager, Hotel Management
Dear Faith, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Home2 Suites by Hilton Birmingham Downtown. We look forward to your return and wish you all the best with your future travels.Best regards,Angela M. BellTask Force Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Task Force Manager, Hotel Management
Dear Thomas, Thank you for being our guest and for the high rating! It is lovely to learn how much you enjoyed your time at Home2 Suites by Hilton Birmingham Downtown and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best regards,Angela M. BellTask Force Manager
by A verified traveler
Posted 20 May 2024
The property was very clean and all the staff were kind and very helpful. We would definitely recommend and will stay here again. Walkable to good restaurants, breweries, and the minor league ballpark. Great stay!
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Blake, Thank you for being our guest and reviewing your experience at Home2 Suites by Hilton Birmingham Downtown. It's so nice to know you found our property clean and comfortable and were pleased with our staff's exceptional service. We work hard to provide high-level service, so we will share your compliments with our team to let them know their efforts are appreciated. It is delightful to know that our prime location, with proximity to restaurants and many more, perfectly suited your plans. Thank you for your generous recommendation, and we look forward to welcoming you back soon!Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 14 May 2024
It's a beautiful hotel but for the six days that I stayed there the carpets in the hallways leading to my room were not vacuumed. The same little trash and dirt was on the carpet for the six days that I was there.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Bianca, Thank you for posting a review of your stay. We are pleased that we met most of your expectations and that you liked our beautiful property; however, we are very disappointed if we overlooked some housekeeping areas in the hallways. Please accept our apology. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Best Regards,Shane HayGeneral Manager
by A verified traveler from Atlanta
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Stephanie, Thank you for this gracious rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Home2 Suites by Hilton Birmingham Downtown. We'd love to host you again someday for another great visit.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 1 May 2024
After a 2-hour wait to get into the room, in spite of having reservations & arriving after 4 PM, the hotel staff left a bit to be desired. The desk clerk had a bad attitude (her cell phone time was interrupted), and the bar/restaurant employee ignored us until we inquired about who was working in the area. Turned out that she was the bartender but restaurant closed due to no cook.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Martha, Thank you for bringing this to our attention. We extend our sincerest apologies for the delay in accessing your room and for falling short of customer service. Your feedback will be addressed with the team to ensure improvements and enhance our guest experiences. We appreciate your patience and hope to have the opportunity to restore your confidence in us during your next visit to Birmingham.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Martha, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Home2 Suites by Hilton Birmingham Downtown and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Jessie, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown. We were pleased that we exceeded your expectations during your visit to Birmingham. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 16 Apr 2024
The room seemed not as clean. Towels were dirty (or stained, didn’t want to find out). Hair was in the shower. The beds were really nice though! Very comfortable. The blackout curtains were almost too nice! The breakfast was okay, we took a look at the selection and ended up going somewhere else for breakfast. The location among the city was good! Within walking distance or short cab/car ride of lots of different stuff. Overall, for the price paid, it could’ve been better but it wasn’t terrible.
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear Rainee, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the room condition is concerning, and we have shared it with our housekeeping team for immediate attention. It's gratifying to hear that you found the beds comfortable and the location convenient. We value your input on breakfast selection and will strive to improve. Thank you for your stay, and we hope to exceed your expectations in the future.Best Regards,Shane HayGeneral Manager
