Ratings based on 38 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
I stayed here for work, will not be returning. I was told the restaurant would be closed for lack of occupancy...ok fine.
I was then told that I couldn't have a late check out two days later. How is it that there are so few people staying there that you can't open the restaurant but also that there's no way for me to have a late check out? I can see why nobody is staying at the hotel. Good luck.
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Marcus, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, David Putnicki, GM
by A verified traveler
Posted 2 Jun 2024
I LOVED the customer service! I was their for 4 days/3 nights & EVERY single person on your staff during that time, provide 5 star service! From the valet, to the front desk, to the bar staff, to the restaurant staff, all class acts! And, your gym, was PHENOMENAL! All the essential equipment need to stay in shape, & they were clean & working. Now, for the reasons I didn't give it a perfect rating: Despite getting a non-smoking room, there was still the lingering smell of smoke. while it wasn't enough to ruin my visit, it was still persistent enough to make me aware of it. Lastly, my shower only had one glass partition to keep the water from hitting the floor. It seemed to me it was on purpose & not an error, or unsolved problem. I didn't understand that design, & I didn't enjoy having to use towels (besides the one they provide as a mat of sorts) to keep me from slipping & falling. But, otherwise, it was an excellent experience & very worth the value!
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Thomas, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and amenities. Reflections like yours, which highlight what we are doing well and areas for improvement, allow us to monitor and enhance our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again soon. Best, David Putnicki, GM
by A verified traveler
Posted 26 May 2024
Its such an expensive hotel, tbey charge you so much and the service is not good.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Yermalis,While we thank you for being our guest and sharing your feedback, we are sorry you weren't more impressed with your stay. Our team is normally known to be one of the best in the business, and we work hard to ensure our rates are commensurate with the quality and amenities we offer, so it saddens us that you felt otherwise. Our team is always working to improve our offerings, so we will be sure to review your comments. We wish you well as your travels continue.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
27 May 2024 by Hotel General Manager, Hotel Management
Thank you for joining us at Downright Austin!
by A verified traveler
Posted 22 May 2024
Interesting decor and style, no bar in hotel
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Kevin, Thank you for choosing Downright Austin - A Renaissance Hotel. We take pride in providing an excellent experience, and we appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another great stay.
by A verified traveler
Posted 17 May 2024
The person in the front desk was not exactly friendly and neither the employee at the parking. Not at all.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Rene,Thank you for taking a moment to express your thoughts. We are disappointed your stay was not as expected, and we are sorry for any concerns you had with our service. Having each guest leave completely satisfied with their experience is a top priority for us, and we apologize for missing the mark. We will address your concerns internally with our team. Again, thank you for your review. It would be an honor if you gave us another opportunity in the future to deliver a better experience, one that you expected and deserve.
by A verified traveler from Frisco
Posted 17 May 2024
Cgggg
Comment from Hotel Management
17 May 2024 by Hotel General Manager, Hotel Management
Thank you for staying with us Sunil
by A verified traveler
Posted 16 May 2024
The pool and outside patio/food truck was closed. We wouldve hung out there if it was open. There were adandoned scooters and homeless people along the creek out back.
Comment from Hotel Management
17 May 2024 by Hotel General Manager, Hotel Management
Thank you for joining us at Downright Austin - we hope to welcome you back to enjoy the pool and food truck experience soon!
by A verified traveler
Posted 16 May 2024
Not sure how it was. The day I was to arrive they moved me to another hotel. I originally booked one room two queens. Moved me to other hotel which was a king bed…for two adult males. Not happy.
Comment from Hotel Management
17 May 2024 by Hotel General Manager, Hotel Management
Hello Troy - we apologize for this inconvenience - please reach out to us directly as we would like to make this situation right on behalf of the hotel.
by A verified traveler
Posted 15 May 2024
Property is close to I-35. We had a lot of road noise making sleep difficult. We were on the 11th floor and still had lots of road noise.
Comment from Hotel Management
15 May 2024 by Hotel General Manager, Hotel Management
Hello Teresa, we apologize about the noise from the street, but thanking you for bringing this to our attention so that we are able to enhance our offerings to assist our guests with canceling out this sound. Please let us know prior to you next visit and we will ensure you have an amazing room set aside for you!
