Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Andy Z., Hotel Management
Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.
by A verified traveler
Posted 1 Jun 2024
Great spot for everything we wanted to do downtown.
Most things are within half mile walking distance of the hotel. Only complaint about the hotel was our king size bed had 2 very small throw size pillows with pillow cases on them and 2 standard size pillows. Super small and flat pillows for a king size bed?? We did call down and ask for more pillows which the hotel quickly brought up to us, so this was easily remedied.
Comment from Hotel Management
2 Jun 2024 by Andy Z., Hotel Management
Thank you for taking the time to review our hotel and for your candor. Your comments will be shared with our entire team to make certain that our staff is committed to delivering top-notch service to our valued guests, which has always been our number one priority. It is clear we missed chances to make your stay a truly memorable experience and for that we are sorry. We hope you’ll reconsider a future stay the next time you’re in the area so that we may change your impression of our property.
by A verified traveler
Posted 31 May 2024
Pool water feature wasnt working, which was the reason for our stay
Comment from Hotel Management
31 May 2024 by Andy Z., Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry you were unhappy with the pool. I will address your feedback directly with our team.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Andy Z., Hotel Management
Thank you for your candid review. It is clear that we missed several key opportunities to impress you. We regret that your stay was not perfect in every way. We are disappointed to learn of these challenges after your departure and had we known sooner, could have immediately addressed the concern to ensure you were taken care of.
by A verified traveler
Posted 30 May 2024
Older hotel but close to downtown.
Comment from Hotel Management
30 May 2024 by Andy Z., Hotel Management
We sincerely appreciate your feedback and we are very sorry you were unhappy with the age of our hotel. Our lobby and elevators were just renovated this past spring and we are scheduled for a room's renovation in 2025. The hotel is just walls that can be newly built or a bit older as our is. The staff here is what makes this hotel such a special place and THEY make the difference in your stay.
by A verified traveler
Posted 26 May 2024
Staff were rude and ugly when trying to check in
Comment from Hotel Management
27 May 2024 by Andy Z., Hotel Management
Thank you for taking the time to review your stay. We take all reviews very seriously and you can be assured that we have shared your comments and address your concerns with all the departments. I apologize if any of our staff was rude; this is not tolerated and we will fully investigate your comments. We thank you for taking the time to bring these things to our attention.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
23 May 2024 by Andy Z., Hotel Management
Thank you for your review. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.
by A verified traveler
Posted 18 May 2024
It’s a shady area of Austin.
Comment from Hotel Management
20 May 2024 by Andy Z., Hotel Management
The local and state Lodging Associations continue to work the mayor and city council to address the homeless issue within our city. I can understand your concerns as certainly this is not in line with the experience our city strives to and consistently provides to our visitors. We pride ourselves on our guests having a great visit and I will pass your comments on to the association and city officials at our next board meeting.
by A verified traveler
Posted 12 May 2024
Excellent customer service. Thanks
Comment from Hotel Management
12 May 2024 by Andy Z,, Hotel Management
Thank you for your review and for spending your birthday with us. We know that you have many lodging options and we are thrilled you chose us. We greatly appreciate that you took the time to share your feedback. We look forward to seeing you again on your next visit.
by A verified traveler
Posted 11 May 2024
The area of town is ok for downtown. Several blocks from restaurants or shops. Campus too far to walk. Rooms are very noisy especially in the morning. Can hear other rooms using their restroom. Water running, toilet flushing, talking, all can be heard very clearly. The restaurant food was delicious but pricey.
Comment from Hotel Management
12 May 2024 by Andy Z., Hotel Management
Thank you for your review. It is great to read that our location made it easy and convenient for your travels and to the numerous attractions in Austin. We know a good night’s sleep is important and I sincerely apologize for the noise issue during your stay. I will address your feedback with our team. Please consider a future stay so that we may have another chance to change your opinion of our hotel.
