Ratings based on 973 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Room had a weird odor
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Hello Erika,Thank you for your feedback. We regret to hear about the unusual odor in your room. This is not the standard we aim to provide, and we will address this issue promptly. We hope to have the opportunity to welcome you back for a more pleasant stay.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 28 May 2024
Ideal location for walking to highly recommended BBQ, Tex-Mex and music venues. Just a couple blocks from public bus lines that can get you all over downtown very efficiently. The hot breakfast buffet was lovely, and the evening reception generous with beverages and snacks. The machines in the gym were new and operative (not always the case...) and staff were very friendly and helpful. Suites very roomy and quiet. Would definitely stay here again and recommend it to others.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Hello Lenore,Wow! Thank you! It was an honor to have you as our guest at Embassy Suites by Hilton Austin Downtown South Congress, and we are delighted to know you had such an awesome visit that you'd recommend us to others. We look forward to welcoming you back on future trips to the area.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
Price of parking is too high for me.
Also, Room 330 has small amount of mold in shower.
Overall, however, it was a pleasant stay.
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Hello John,Thank you for choosing Embassy Suites by Hilton Austin Downtown South Congress. We are delighted to know that, overall, you had a pleasant stay. However, we're disheartened to hear that your shower and the parking fee affected your stay. We will have our team address the shower immediately. In regards to parking, please know we work to maintain competitive pricing similar to the surrounding area. Thank you again, and we hope to see you again soon.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 21 May 2024
Location, safe , friendly
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Hello William,Thank you for sharing your feedback! We're pleased to hear you enjoyed our team's hospitality and our safe location. It was a pleasure having you here, and we hope to welcome you back for another stay in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 18 May 2024
N/a
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Hello Mary,We're a little confused by your comments. We welcome all feedback, positive and constructive. However, if you feel there is something we could have done differently, please reach out to us and let us know. The last thing we want to do is leave you with a poor impression of us.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler from Indianapolis
Posted 9 May 2024
Good location
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Hello Shannon,We are thrilled you found our hotel's location desirable, and we cannot thank you enough for staying with us at Embassy Suites by Hilton Austin Downtown South Congress! It was an honor having you visit, and the next time you are in the area, we hope to welcome you back.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler from Houston
Posted 6 May 2024
Everything was okay!
Comment from Hotel Management
8 May 2024 by General Manager, Hotel Management
We are honored to have earned a perfect rating. It warms our hearts to know that all went well during your stay. It was a pleasure to have had you as a guest, and we look forward to welcoming you back anytime!Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 5 May 2024
Property was clean, convenient and omelette station was very good. However, parking at $48 a night is absurd. Just increase your nightly rate instead of charging a ridiculous amount to park. Wouldn’t stay there again for that reason only.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hello Harold,We're glad to hear that you found our property clean, convenient, and enjoyed the omelette station. We understand your concern about the parking fee. Your feedback is important to us, and we'll take it into consideration as we strive to improve our guest experience. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Regards,Embassy Suites by Hilton Downtown South Congress Management Team
by A verified traveler
Posted 4 May 2024
There were ants in our room and we were told we couldn’t move rooms but then the evening manager moved us. Then there was a cricket in our bathroom. Bar staff was friendly. Not worth the price
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Hello Jennifer,Thank you for taking time to share your concerns with us. We sincerely regret to hear about your experience during your recent stay. While we regularly treat our property for pests, we will be sure to have your comments looked into further by our pest control team. We hope to have the opportunity to provide you with a more seamless stay in the future. Regards,Embassy Suites by Hilton Downtown South Congress Management Team
