Ratings based on 991 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
One of the best hotel I been too
by A verified traveler
Posted 28 May 2024
We had to call maintenance because our shower was backing up. The hotel was very noisy. It was like being in an apartment where you can hear the people in the hallway, next door and above you. We could hear banging and water running. There was also a baby crying. It was at all hours of the night and early mornings around 3-8am. I've never been able to hear so much commotion at a hotel. You had to pay for valet parking which was outrageous so we parked across the street. It was not up to my expectations. I won't return to this particular hotel. I did like how responsive the hotel was, but there were so many things i did not like i just kept them to myself and just decided not to return.
by A verified traveler from West Sacramento
Posted 28 May 2024
Electrical issues. Half the power outlets did not work. One day an outlet would work and later that day or the next it wouldn’t and you’d have to try another. 5 day stay
by A verified traveler
Posted 28 May 2024
The property is conveniently located to attractions and dining, but it is not a family friendly property. To our surprise, the wall separating the bathroom from the bed is made of glass, opaque but unless one turns off the light in the bathroom, one is backlit, and one’s shadow can be seen showering. Not a feature we cared for as a family of four sharing a room with two queen beds. The walls are painted a dark purple, and show signs of wear, especially in the entry and bathroom. There were stains on some of the towels and sheets. We also had to request towels as we had accepted the no housekeeping offer during our stay, but it took three requests and 24 hours to get the towels. The pool area was one wild adult party after another, which could be a feature for some, but not pleasant for us as a family with a child under 9. All in all, not a great stay for us.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Director of Operations , Hotel Management
Hello Jenna, Thank you for choosing us for your visit and for sharing your honest rating. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Director of Operations , Hotel Management
Hello Kristen, Thank you for choosing us for your visit and for sharing your honest rating. Our team strives to ensure an excellent, authentic experience for each guest; therefore, we are truly sorry for not meeting your expectations. We are constantly looking for ways to improve our guest experience, and we are grateful for the feedback. We appreciate your business and hope to have the opportunity to make it up to you in the near future.Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 19 May 2024
This was by far our worst experience with a hotel situation. Offered an early check in which was not honored and the staff made me feel like the problem was mine. We arrived early for our check in, were told the room wasn’t available due to cleaning services and didn’t have records of my early check in request. I had the proof to show which was ignored and then we finally got into our room after calling Expedia customer service to find out why it still wasn’t ready. There was another family that arrived after us and asked to get into a room sooner and when we were finally given access to our room this family was coming out all ready for their event and we were still being punished for what- accepting an early arrival and not being honored with our request. Not accommodating at all. Worst customer service I’ve ever experienced. This was not only embarrassing, disrespectful and unprofessional in a situation that I shouldn’t have been placed.
Comment from Hotel Management
22 May 2024 by Director of Operations, Hotel Management
Hello Sharlene, Thank you for your evaluation. It is truly concerning to hear about your negative check-in experience while you were here. We are truly sorry for the inconveniences and frustrations you had to go through due to the inadequate service you received regarding the issues you outlined. This does not meet our usual standards and will be reviewed appropriately with our team to make sure we are working to amplify our processes, so we provide a better outcome in the future. Thank you again for your patience, and we hope you will give us another opportunity to regain your trust in us.Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 13 May 2024
Very luxurious and spacious room.
Comment from Hotel Management
14 May 2024 by Director of Operations, Hotel Management
Hello Lisa, Thank you for evaluating your stay at W Atlanta Downtown. We are delighted to know how happy you were with our stylish rooms. We would love to have you back anytime, and we appreciate you choosing us!Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler from Lyndurst
Posted 9 May 2024
Very friendly staff, thank you!
Comment from Hotel Management
10 May 2024 by Director of Operations, Hotel Management
Hello Josue, We are delighted you had such a good time with our engaging and dedicated Talent here at W Atlanta Downtown. We believe we have the best of the best, and we appreciate your kind remarks. Come back soon, we would love to provide you with another exceptional stay!Best Regards, Alexey Muravskiy,Director of Operations
by A verified traveler
Posted 8 May 2024
Didn’t get the room I paid for. Hotel was pretty disappointing
Comment from Hotel Management
9 May 2024 by Director of Operations, Hotel Management
Hello Andrew, Thank you for taking the time to post your review. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We appreciate your patience and feedback. It is our hope that you will give us another chance to serve you better in the future and show you our commitment to service excellence. Best Regards, Alexey Muravskiy,Director of Operations
