Ratings based on 1,449 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Everything was great
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Melissa, the team at the Hyatt House Atlanta/Downtown is delighted to hear that everything was great during your stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 16 May 2024
Customer service is top tier. Everyone was helpful and kind. Overall the building was in great condition and very clean.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Vivianaiy, thank you for your wonderful feedback! The team at Hyatt House Atlanta/Downtown is thrilled to hear you enjoyed the exceptional service and the immaculate, well-maintained building. We look forward to welcoming you back soon!
by A verified traveler
Posted 15 May 2024
Staff was warm, friendly and helpful! Showers not hot—seems to be a running theme there…Warm but not hot…
Shower door put on in such a manner you had to go in, turn the water on and then scoot back out till it warmed up…
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Lisa, thank you for your kind words about our team members at Hyatt House Atlanta/Downtown. We're glad their warmth and helpfulness stood out during your stay. We're sorry to hear about your experience with the shower temperature and design. Your feedback is valuable and will be considered for future improvements. We look forward to the opportunity to welcome you back for a more comfortable stay.
by A verified traveler
Posted 11 May 2024
Great stay, clean, and quiet. The staff was very friendly
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Curtis, it's great to hear about your stay at Hyatt House Atlanta/Downtown! We're thrilled that you found the environment to be tranquil and the property impeccably clean. It's also delightful to know our team members impressed you with their friendliness. We look forward to welcoming you back soon.
by A verified traveler
Posted 11 May 2024
I think there is public housing behind this property and the shower never gets hot, otherwise it’s a good value close to everything.
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Terry, thank you for your feedback. While we're glad you recognized our location's convenience, we regret to hear about the issues you experienced. The comfort and satisfaction of our guests are priority, and we apologize for any shortcomings regarding your shower temperature. We appreciate your feedback, as it aids us in improving our service and ensuring our guests have a better stay moving forward.
by A verified traveler
Posted 4 May 2024
Great area of Atlanta. Wish the rest of the city looked like this
Comment from Hotel Management
5 May 2024 by Customer Service, Hotel Management
William, it's wonderful to hear that you enjoyed the location of Hyatt House Atlanta/Downtown. We aim to provide a fantastic experience in all aspects. It’s pleasing to know you found our surroundings to be notably appealing. Thank you for your review. We look forward to your next visit.
by A verified traveler
Posted 29 Apr 2024
excelente ubicación, buen desayuno. camas comodas
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Omar, nos alegra saber que tuvo una experiencia maravillosa en Hyatt House Atlanta/Downtown. Estamos encantados de que haya disfrutado de la comodidad de nuestra ubicación y de nuestro delicioso desayuno. Además, es fantástico saber que nuestras cómodas camas mejoraron su estadía. Esperamos su visita de regreso.
by A verified traveler
Posted 28 Apr 2024
When arrived the payment system was down & couldn't check in , we came a little early so I let this slide but when we got in our room the bathroom door was broke which resulted in maintenance taking two hours to fix it causing a inconvenience to me and my family interrupted our plans , followed by dirty sheets & pillow cases houses keeping neglected to come in and fix it as the front desk noted them to do , then a staff watched my under age kids as we were at the pool inappropriately, biting his lip as a a man would do a grown women this stay was so unsettling . The front desk people were nice & the breakfast was very convenient but I would neverrrrrrr stay here again and do not recommend
Comment from Hotel Management
3 May 2024 by Customer Service, Hotel Management
First and foremost, I want to extend our deepest apologies for the series of unfortunate events you and your family experienced during your stay at the Hyatt House Atlanta Downtown. It is clear that we fell short of providing you with the high standard of hospitality and service we strive for.We are particularly concerned about the incident you described involving a member of our staff and your children at the pool. Please rest assured that we take such matters very seriously and are conducting a full investigation. The safety and comfort of our guests, especially minors, is of paramount importance to us, and any behavior that compromises this will not be tolerated.Regarding the issues with the payment system, bathroom door, housekeeping, and the cleanliness of your room, we acknowledge that these are not acceptable standards for our hotel. We are reviewing our procedures and will take immediate corrective action to ensure that these problems are addressed and do not recur.We value your feedback as it is crucial for our improvement, and we sincerely hope that you will give us another opportunity to restore your faith in the Hyatt House Atlanta Downtown. Our team is dedicated to ensuring that your next experience with us is pleasant and exceeds your expectations.
by A verified traveler
Posted 28 Apr 2024
The toilet doesn’t have a seat that’s large enough to cover it..Wake up this morning to no hot water so we can’t shower…I was charged extra for parking had I known on top of the price of the room I would be charge an additional $45 to park I never would’ve chose this hotel…I’m more angry at the fact that we can’t shower due to not having hot watef!!!
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Danielle, we regret to learn about the inconveniences you mentioned during your stay. It concerns us that you had an issue with the comfort of the bathroom facilities and the temperature of the water. We understand your frustration about the extra charge for parking and we will ensure our website makes it prominent. However, we would never want to compromise on your satisfaction and assure you that it is out of the ordinary. We appreciate your bringing this to our attention and hope for an opportunity to provide a better experience in the future.
by A verified traveler
Posted 25 Apr 2024
The staff at the reception were very rude not at all accommodating. No customer service . Worst stay ever . No hot water Delayed checkin due to absurd reason !!! Would suggest never to stay in this hotel
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Youvika, we sincerely regret hearing about your less-than-satisfactory encounter at our front desk and challenges regarding your stay. Although every experience is different, it’s clear that standards were not maintained during your stay. Customer service is at the forefront of our values, so it's disappointing to hear about its lack in your case. Additionally, we appreciate your feedback regarding check-in and hot water availability. Rest assured, these issues will be given due attention to ensure future guests do not encounter the same problems. Please accept our genuine hope that you would give us an opportunity to make amends in the future.
