Ratings based on 81 Verified Reviews
3.0 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
This property was so bad I didn’t even stay.
by A verified traveler
Posted 5 Feb 2024 on Orbitz
by A verified traveler
Posted 4 Feb 2024
the only problem we had was that flag west motel didn't get our payment for the room from and we had to take another thirty minutes out of our mini-vacation to secure a refund from you.
by A verified traveler
Posted 3 Feb 2024 on Orbitz
by A verified traveler
Posted 2 Feb 2024
I have never been to a motel like that. The reception was so rude and she wasn't helpful at all. The computer was broken when we got there and we left there without checking and the funny part was that it wasn't refundable.
by A verified traveler
Could NOT check in!!!
Posted 14 Oct 2023 on HotelsWe could never get checked into the room. The cashier had no idea how to do it. When we walked in, nobody was in the building, nobody. I found a girl out in the back parking lot sitting in her car. When she came back in, she had no idea what to do. 15 minutes later we gave up and drove further down the road, reserving another room on your site. Check my records, I did not stay in this hotel, that I am currently reviewing.
by A verified traveler
Posted 5 Sep 2023
With this motel your experience will be equal to how it looks... Dumpy. When arriving we were directed to go to the truck stop across the pothole filled parking lot. The employees didn't know how to work their own system. They couldn't find our name or reservation number and almost has us pay twice until we showed them that the payment was already withdrawn. They advertise for wifi and direct TV but neither of these worked. We talked with another guest staying there and he said when he went to get a room they encouraged him to go somewhere else that was 40 min away. The room was basic and I will say it was clean. The AC was very loud and when it would turn off it sounded like a door opening, very unnerving. There was a fridge and microwave which was nice. If you are desperate for a place to stay and not looking for any other experience than to sleep... it serves that purpose, but I would bring your own blanket and pillows
by A verified traveler
Posted 12 Aug 2023
It was not 15mi to Lava Hotsprings. More like 45mi to Lava. Super scary with barely a functioning lock. Couldn't stay there, ended up having to pay for another hotel and uable to get a refund.
by A verified traveler
Posted 27 Jul 2023
We were not able to check in per the manager on duty as they had not been able to get the rooms cleaned due to employee shortages and problems with the help they had. They said we would not be charged. We expect Expedia to reimburse us asap please. It was an inconvenience to have to drive further and try to find a last minute room on a weekend night!
by A verified traveler
Posted 27 Jul 2023
Had to check in at gas station. Attendant admitted the room had most likely not been cleaned due to very low staff. No tv in room either. We cancelled the reservation but were still charged by Expedia.com
