Ratings based on 701 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Excellent, friendly service from all the staff.
The hotel was a long walk along the front from the ferry terminal but taxis were available outside on the street in front of the port.
Very nice breakfast each morning which offered porridge, kippers and boiled eggs to order as well as cereal, pastries and full English.
The room was lovely and clean with views over the sea front (we paid extra for the sea view)
In the evening a gentle man was playing the piano in the bar which was pleasant while you had a drink or a bar snack.
The restaurant served a small but very nice menu each evening.
by A verified traveler
Posted 25 May 2024
Ask for the Balmoral room!! View of the bay. Two rooms off the entry: bedroom and a sitting room with the view. Easy walk to the center of town.
by A verified traveler
Posted 22 May 2024
The food and the restaurants were spectacular. The location is great for visitors with no cars. The lobby area is so nice.
I’ve stayed at the Empress many times and we always had a sea view. I really missed a view this time. The view was just a boxed area outside our room.
by A verified traveler
Posted 8 May 2024
The Empress is in a great location. The bus stop from the airport is extremely close (4). This id ideal for exploring the whole island. Staff were very friendly, we dropped off luggage prior to check in. The hotel seems to have recarpeted throughout and underlay very comfortable. Room was a Triple as we travelled as a family of 3 Adults. 3rd bed was a proper single not a pull out. Room was quiet, extremely clean and well maintained. Breakfast was faultless. We ate on 2 occaisions in the Piano bar. Food was excellent, well priced and extrely large portions. Nice to have a real ale on in the bar. We would definately use this hotel again.
by A verified traveler
Posted 29 Apr 2024
The bathroom was a bit small. Pillows were uncomfortable.
Otherwise we really liked the hotel.
by A verified traveler
Posted 27 Apr 2024
Stayed for four nights at the Empress, overall a nice hotel.
We had a sea view room which was clean and serviced everyday with clean towels.
Breakfast was included in room price and we were able get as much as we wanted.
Ate in the Piano bar every night decent menu at reasonable prices, able to look out at the sea while eating.
Only issue would be the parking, I was able to park on the promenade close by, but it would be an issue in the high season I think.
by A verified traveler from Slatington
Posted 26 Apr 2024
Was Clean and comfortable
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 4 Apr 2024
Brilliant staff and lovely stay!
by A verified traveler
Posted 2 Apr 2024
Meals throughout the day were very good quality
