Ratings based on 39 Verified Reviews

4.4 out of 5
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Apr 2024
5 out of 5
by A verified traveler

Posted 20 Apr 2024
👍
2 out of 5
by A verified traveler

Posted 13 Apr 2024
This is a rundown hotel with good cleanliness. During our stay, it had ongoing building work. There was scaffolding outside, not only blocking the sea view but also posing safety concerns. However, the hotel did not disclose this condition and still charged for the non-existent 'sea view.' Based on this, I can't trust this hotel chain.
Comment from Hotel Management
14 Apr 2024 by Tim Baggaley, Hotel Management
Dear Joe,Thank you for the feedback. I apologise re the scaffold, the works were all supposed to be completed but a combination of bad weather which has delayed the availability of trades.I hope we can welcome you on another occasion and would ask that you make contact with me and I will upgrade.It would be good to re-establish your faith in the Penta.Best regards,Tim BaggaleyGeneral Manager
5 out of 5
by A verified traveler

Posted 10 Mar 2024
Large & clean rooms, free cereals & toast, kettle in room, shirt walk to town.
3 out of 5
by A verified traveler

Gym comp in IOM

Posted 10 Dec 2023 on Hotels
4 out of 5
by A verified traveler

Posted 20 Nov 2023
The Penta was spotlessly clean. Large room & en suite. Was unmanned most of the time but was easy to communicate with manager & sister hotel, when required. Limited, free continental breakfast, was unexpected (other than what we read in previous reviews) Would've loved a bar on site but were able to use the sister hotel. Comfortable stay. Fair walk to centre of Douglas but not a problem.
5 out of 5
by A verified traveler

Enjoyed

Posted 30 Oct 2023 on Hotels
Excellent value for money. We were 5 friends with 5 rooms and I heard no complaints. One of our party had difficulty walking so would have welcomed a hotel nearer Douglas centre, but the Penta is walkable from the centre if fit, otherwise buses run up and down the promenade. A shorter walk the other way gets you to the electric railway north. I plan to return.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Oct 2023 on Hotels
5 out of 5
by A verified traveler

Posted 2 Oct 2023 on Hotels
Excellent accommodation,relaxed place
5 out of 5
by A verified traveler

Posted 1 Oct 2023
Very nice stay waa able to check in early as I was attending a wedding.
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