Ratings based on 18 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Mar 2024
I liked
by A verified traveler
Posted 25 Feb 2024
I recommend it to anyone willing to stay in the main city for some days.
by A verified traveler
Great stay!
Posted 2 Jan 2020 on HotelsMy stay was very good. The most impressive part of my stay was just how professional and helpful the staff was. They went out of their way to accommodate any of my requests.
Comment from Hotel Management
30 Jan 2020 by The Reservation Team Manager, Hotel Management
Dear Gerald,
We're happy you enjoyed your stay in our property.
We'll also be happy to welcome you again.
Your satisfaction is our priority.
by A verified traveler
Posted 10 Apr 2019 on Hotels
It is a strictly average hotel.It is old,smells bad and service is rather poor. Breakfast is very poor.
Comment from Hotel Management
15 Apr 2019 by The Reservation Team Manager, Hotel Management
Thank you for your feedback,
We're sorry you disliked your stay in our property.
We'll work hard to improve our service. Thanks for letting us know.
by A verified traveler
Posted 31 May 2018 on Hotels
Comment from Hotel Management
19 Jun 2018 by The Reservation Team Manager, Hotel Management
Dear Howard,
We're happy you were satisfied in our property. We'll also be glad to welcome you again.
Your satisfaction is our priority.
by A verified traveler
Posted 30 Mar 2018 on Hotels
The standard rooms are small but adequate for a short stay
Comment from Hotel Management
4 Apr 2018 by The Reservation Team Manager, Hotel Management
Dear Alexander,
We're happy you were satisfied in our property. We'll also be happy to welcome you again. Your satisfaction is our priority.
Recommended
for Everyoneby A verified traveler from Utah - USA
The hotel met and exceeded our needs. Good choice.
Posted 7 Jun 2016
Pros: Clean rooms
Reasonable rates
Safe feeling environment.
Cons: Always room for improvement, the Cameroon tourism business is not booming, this hotel did really good.
I would preferred music volume at pool lower.
Location: Growing area - we taxied to a restaurant. Always careful at night. We walked to bakery down the street. Nice enough I'd still be concerned out alone
We visited Cameroon for 2 weeks. We stayed at this hotel the last 2 days of the trip and were very pleased. Many other hotels we used were really poor. The Hôtel Bano Palace was a pleasure and the shuttle to the airport was great.
The pool was clean and nice, a cocktail by the pool made for a nice evening. Thumbs up by our family.
Comment from Hotel Management
8 Jun 2016 by Bano Palace team, Hotel Management
Good evening dear steve
we thank you for your positive feedback, we would like you very soon in our hotel.
cordially
Recommended
for Everyoneby A verified traveler
Posted 12 Mar 2015
restaurant had great options in menu. we found traveling around Cameroon all restaurants basically served the same items but hotel restaurant was a little more "international". bar was good as well, friendly staff, a little smoky. great services offered (money exchange, calling cards, bank machine etc) clean, quiet, accommodating staff. hotel pick up available. since my friend arrived before i did they even offered for her to come along to pick me up when my plane landed. surrounding areas are a little run down but close to main areas in Douala.
by Alain from Port au prince
Disappointment
Posted 4 Nov 2014 on HotelsMy disappointment started from the airport. The shuttle was not there though I wrote to the hotel to request one. I took a taxi that I paid close to 200 dollars! double the price of the hotel. The taxi driver told me that fuel price has gone up and that the hotel was far. I remember reading that the hotel was 10 min from the hotel. The driver said that was not true. Any way I paid. When I arrived at the hotel, I was told that the driver was at the airport waiting for me at the parking lot. How on earth would I know that that where he was supposed to wait for me!
Any way I requested a wake up at 3.00 since I had my flight the following day at 5.00. no one woke me up, thanks go I did myself at around 3.10.
the confirmation mail I received was saying that my note was paid with my credit card and that I did not need to pay again. At the hotel I was told that they never received any thing. I paid again. I still need to check whether my credit card was debited. After all, this was one of my bad experience since I have touring the world on official business.
by A verified traveler
Nice hotel but location bad and staff need improve
Posted 10 Jun 2014 on HotelsNice new hotel with good rooms but location is bad and staff at reception not interested in guests or their problems, free wifi is zero wifi since it doesn't work, restaurant took 1 1/2 hours to serve WRONG meal. DO NOT RECOMMEND
