Ratings based on 179 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Feb 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by Leonardo Dortmund, Hotel Management
Lieber Benjaming,vielen Dank für die tolle Bewertung! Wir freuen uns, dass es Ihnen gefallen hat. Kommen Sie bald mal wieder.Beste Grüße
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
9 Nov 2023 by Leonardo Dortmund, Hotel Management
Liebe Janet,Herzlichen Dank für die tolle Bewertung. Wir freuen uns, dass es Ihnen gefallen hat. Kommen Sie bald mal wieder.
by A verified traveler
Posted 9 Oct 2023
Breakfast was wonderful. The people were friendly and helpful. Great location. Would choose it again.
Comment from Hotel Management
12 Oct 2023 by Leonardo Dortmund, Hotel Management
Dear Guest, thank you very much for your great feedback! We hope to see you soon again. Sincerely Your Leonardo Team Dortmund
by A verified traveler
Posted 5 Oct 2023
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Comment from Hotel Management
9 Oct 2023 by Leonardo Dortmund, Hotel Management
Lieber Jacob,vielen Dank für die tolle Bewertung. Wir freuen uns, dass es Ihnen bei uns gefallen hat. Kommen Sie gerne wieder.Liebe Grüße,Leonardo Dortmund
by A verified traveler
Not so well suited for business stay!
Posted 21 Sep 2023 on HotelsThis hotel is a great choice for those looking for a straightforward and no-frills experience. The train station is just a stone's throw. Hotel looks relatively new, and that freshness is unmistakable. The cleanliness is impeccable, and the staff is exceptionally friendly.
As to dining, the only minor downside is the breakfast, which, while not terrible, lacks any variety for vegetarians. During my multi-night stay, there were multiple days when there was significant shortage of vegetarian options, including lacking any potato dishes on the breakfast buffet, which was quite unusual. This wasn't the case when we stayed here in 2022. But the hotel is also conveniently located within walking distance of a nearby "food bazaar" that offers a delightful variety of hot food options available well past midnight.
On the amenities side, it would be wise to reinstate the laundry and dry-cleaning services. These services were available during our stay in 2022 but inexplicably discontinued in 2023! When inquiring at the front desk about laundry services, guests are promptly directed to a nearby public laundromat a few doors down from the hotel. However, this presents 2 issues: Firstly, not all guests have the time, especially during business trips, to handle their laundry chores. Secondly, the laundromat is self-service and does not provide dry-cleaning facilities. When I inquired about arranging dry-cleaning, the front desk staff mentioned that they were unsure of whom to contact!
Comment from Hotel Management
13 Oct 2023 by Wawoczny, Hotel Management
Dear Kaivalya,Thanks for your review. We are very pleased that you were our guest again. We would like to thank you for the feedback from the laundry service. It is difficult to find a laundry service at the moment, we are working on it and will do our best. We hope to welcome you againwith kind regardsYour Leonardo Team Dortmund
by A verified traveler
Posted 4 Aug 2023
Facility was nice and clean. Breakfast buffet was excellent! Wish the gym was a little bigger.
Comment from Hotel Management
11 Aug 2023 by Leonardo Dortmund, Hotel Management
Dear Alan,Thank you very much for the feedback and the great review. We hope to see you again :-)Kind regardsLeonardo Dortmund
by A verified traveler
Posted 30 Jul 2023 on Hotels
Comment from Hotel Management
11 Aug 2023 by Leonardo Dortmund, Hotel Management
Liebe Ilona,Vielen Dank für die tolle Bewertung! Kommen Sie uns gerne wieder besuchen.Mit freundlichen Grüßen,Ihr Leonardo Dortmund
by A verified traveler
Highly recommended, wonderful hotel and staff
Posted 9 Jul 2023 on HotelsFound outsleves in a difficult situation after a motorcycle breakdown and poor recovery service. The help we received from the girls on reception was absolutely fantastic. Without their assistance a stressful time would have been a whole lot worse. Special mention for Sofia and Siva who went above and beyond to help us. The hotel is clean comfortable, relaxed and modern. Our room was spacious, modern, good air con and comfortable. Underground car park is a worthwhile benefit when close to the city which is a few minutes walk away. 5 out of 5 without any doubt.
Comment from Hotel Management
21 Jul 2023 by Reception, Hotel Management
Dear Jonathan,thank you for that wonderful feedback.We're very happy that we were able to help you in this situation.Best regards!
by A verified traveler
Top stay 😊
Posted 30 May 2023 on HotelsTraveled with my sons and the staff were very friendly
Comment from Hotel Management
1 Jun 2023 by Leonardo Dortmund, Hotel Management
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Leonardo Dortmund
by A verified traveler
Posted 26 Apr 2023 on Hotels
What can I say about this hotel, I think I am now part of the furniture... But in this stay, our beautiful receptionist was doing her thing, then realized it was me, and was oh it's you and stopped....
It is lucky that this young receptionist has the most beautiful beaming smile, and just glows, you can't be anything but just the thought of Awww.
Haha, but next time I want the full breakdown
Comment from Hotel Management
4 May 2023 by Leonardo Dortmund, Hotel Management
Dear Alan,What else can we say but thank you!!!We are always very happy about your visit and you are always welcome :-)Best regards and see you soon! Leonardo Dortmund
