Ratings based on 390 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 May 2024
Perfect for my short stay in Dortmund
by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 20 Apr 2024
Value!!
by A verified traveler
Posted 17 Apr 2024
Great location and very clean
by A verified traveler
Posted 13 Apr 2024
by A verified traveler
Posted 6 Apr 2024
My stay was significantly impacted by the behavior of two receptionists at the hotel. Upon arrival, I questioned the necessity of providing my information again, as it had already been submitted through Expedia.com. Unfortunately, the receptionist's response was rude, despite his ability to communicate in English. Additionally, he did not direct me to a colleague who could assist in English. When I inquired about my room requests, the receptionist became defensive and aggressive, insisting that such requests were against hotel policy, although doing it later on with no issue. His behavior escalated to shouting and mocking, which was deeply unacceptable. Despite my attempts to address the situation with his colleague, who refused to provide the manager's contact information or the name of the rude staff member, no resolution was reached. While the staff member later apologized privately, this was not sufficient given the public humiliation I experienced. Despite contacting management through Expedia, I have yet to receive a response or sincere apology. This review is written in a tame way, my emotions and anger is far beyond what I am allowed to write here.
by A verified traveler
Posted 19 Mar 2024
Hotel is convenient to the City Center and Transportation. Rooms are clean
by A verified traveler
always good
Posted 2 Mar 2024 on HotelsIts always good to stay here in this hotel.
by A verified traveler
Posted 20 Feb 2024 on Hotels
by A verified traveler
Posted 13 Feb 2024
The rooms are outdated. The elevators are always broken or only one working. There is no washing machine or facilities like the website says. The entrance and dining area are really great though and the staff are 5xxxxx
