Ratings based on 273 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Good
Comment from Hotel Management
27 May 2024 by Ihr Team vom Best Western Hotel Dortmund Airport, Hotel Management
Dear Sumit,Thank you for such a great review.We are thrilled that the cleanliness of our rooms, the condition of our hotel, and the level of service provided met your expectations and contributed to a memorable experience at Best Western Hotel Dortmund Airport. Our team takes great pride in maintaining high standards and your appreciation is truly motivating.It's rewarding to know that our efforts to provide a comfortable and welcoming environment are resonating with our guests. We believe that attention to detail makes all the difference and we're delighted that this was evident during your stay.We look forward to seeing you again soon.Best regards,Ihr Team vom Best Western Hotel Dortmund Airport
by A verified traveler
Posted 9 May 2024
They no longer have refrigerators, which was really difficult for us.
Also, the bed was not comfortable. It was really hard and the bed was very creaky. However, the facility was very nice. The bathroom was great and very clean. The breakfast was excellent. The food was really, really good and everybody was very nice. They could make some improvements to the rooms for comfort level and put back refrigerators because it's very difficult to be out in another country for a week without having a refrigerator.
Comment from Hotel Management
11 May 2024 by Ihr Team , Hotel Management
Dear Catherine, We would like to thank you for this review about your recent experience in our hotel.We are delighted to hear that you appreciated the cleanliness of our facility, the quality of our breakfast, and the service provided by our team. At Best Western Hotel Dortmund Airport, we take pride in maintaining high standards of cleanliness and customer service, and it pleases us to know that these aspects met your expectations.However, we regret to hear that the bed did not provide the comfort you expected and that the absence of refrigerators posed an inconvenience during your stay. While we do not offer refrigerators in our rooms as a standard amenity, we understand the importance of this feature for our guests, especially those staying for extended periods. Please accept our apologies for any discomfort this may have caused.Rest assured, we continuously strive to offer the best experience possible and take all feedback into account as we consider future enhancements to our guest rooms. We are grateful for your positive remarks on the bathroom and pleased that the overall ambiance of our hotel contributed positively to your stay.The entire team really hope we can welcome you back on a future occasion. Kindest regards,Ihr Team vom Best Western Hotel Dortmund Airport
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Ihr Team vom Best Western Hotel Dortmund Airport, Hotel Management
Dear Wim,Thank you for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you again soon.Best wishes,Ihr Team vom Best Western Hotel Dortmund Airport
by A verified traveler
No food or bar asked for an invoice to be emailed
Posted 18 Nov 2023 on HotelsComment from Hotel Management
20 Nov 2023 by Ihr Team vom Best Western Hotel Dortmund Airport, Hotel Management
Dear Guest,Thank you for taking the time to provide us with your review.We appreciate your recognition of our restaurant offerings. It's our pleasure to provide a variety of dining options for our guests. We regret to hear about the issues you experienced regarding the food and bar service. Rest assured, we are dedicated to ensuring our guests have access to all our amenities and services, which include a restaurant that serves a range of international dishes and a bar with a sunny terrace. We apologize for any inconvenience this may have caused and will look into the matter to prevent future occurrences. Regarding your request for an emailed invoice, we apologize for any oversight and encourage guests to reach out to our front desk for prompt assistance with billing inquiries.We hope we can welcome you back in the future.Kind regards,Ihr Team vom Best Western Hotel Dortmund Airport
by A verified traveler
Posted 13 Oct 2023
Very clean and friendly
Comment from Hotel Management
19 Oct 2023 by Ihr Team vom Best Western Hotel Dortmund Airport, Hotel Management
Dear Pashk,Thank you for this high rating.We are thrilled to hear that our exceptional team made a difference during your stay, and that you appreciated their helpfulness and friendly service. It's also great to know that you found your room to be impeccably clean and well-maintained, with all the necessary amenities.We would love to welcome you back on many more occasions. Best wishes,Ihr Team vom Best Western Hotel Dortmund Airport
by A verified traveler
Could be better, but will do for a night
Posted 11 Aug 2023 on HotelsWas really disappointed, that WiFi login had to be requested at reception ....
Thats BIG minus.
Pro .. is that they have cattle for coffe in the room .... and that there is parking at hotel.
Comment from Hotel Management
17 Aug 2023 by Ihr Team vom Best Western , Hotel Management
Dear Martina, Thank you for reviewing your stay with us.We are glad to hear that you appreciated the coffee-making facilities in the room and the availability of parking at our hotel. Our goal is to provide a comfortable and convenient stay for our guests.We apologize for any inconvenience you experienced regarding the Wi-Fi login. For future reference, our reception team is always available to assist with any issues or requests, including providing Wi-Fi login information. We appreciate your feedback and will take it into consideration to improve our services.We hope to welcome you back for a more enjoyable stay in the future.Best regards,Ihr Team vom Best Western Hotel Dortmund Airport
by A verified traveler
Posted 8 Jul 2023
Very good breakfast.
Comment from Hotel Management
25 Jul 2023 by Ihr Team vom Best Western Hotel Dortmund Airport, Hotel Management
Dear Rolf,We appreciate that you took the time to review your recent stay.We are glad that you had a pleasant stay with us, and we appreciate your kind words about our team members. This positive feedback inspires us to continue upholding our high standards of service.It is great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.The entire team look forward to welcoming you back on a future visit.Kind regards,Ihr Team vom Best Western Hotel Dortmund Airport
by A verified traveler
Great hotel
Posted 19 Mar 2023 on HotelsUsing this hotel several time a year and always happy with the service. Friendly, welcoming and if there are minor issues it is quickly resolved
Comment from Hotel Management
20 Mar 2023 by Nicole Bendig, Hotel Management
Hallo liebe Karin,ganz lieben Dank, dass Sie sich die Zeit genommen und die Mühe gemacht haben uns hier zu bewerten. Wir freuen uns sehr, dass wir Sie mit unserem Service begeistern und mit unserem Haus überzeugen konnten.Bis bald in unserer schönen Stadt!Ihnen alles Gute & bleiben Sie gesund!Beste GrüßeNicole BendigReservation Manager
by A verified traveler
Posted 12 Dec 2022
They couldn’t find booking. They agreed a VIP upgrade but was given a basic room & lights didn’t work. Receptionists kept reassuring we were in an upgraded room but had to move us because of faulty lights into the upgraded room we should have been in. It’s terrible the staff were not correct in their assertion the original room was an upgrade.
I’d add always avoided Best Western’s in the past and will in future.
by A verified traveler
Posted 16 Oct 2022 on Hotels
Very clean, staff was amazing and helpful
Comment from Hotel Management
24 Oct 2022 by N.Bendig, Hotel Management
Hallo liebe Karin,ganz lieben Dank, dass Sie sich die Zeit genommen und die Mühe gemacht haben uns hier zu bewer-ten. Wir freuen uns sehr, dass wir Sie mit unserem Service begeistern und mit unserem Haus überzeugen konnten.Bis bald in unserer schönen Stadt!Ihnen alles Gute & bleiben Sie gesund!Beste GrüßeNicole BendigReservation Manager
