Ratings based on 978 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Hotel was great, even better than we expected. The room was comfortable and attractive with an upscale feel. We really enjoyed our stay.
The only constructive feedback I would have is that they should invest in better pillows or even just more of them.
by A verified traveler
Posted 9 Jun 2024
Our room was absolutely beautiful. We booked a suite with a canal view and jacuzzi tub. The staff was very professional and accommodating, especially Omar and Chiara, who went above and beyond to make our stay special. They offered us every possible amenity and the front desk staff was incredibly helpful and friendly as well. The hotel location is perfect, very quiet and far enough away from major attractions, you feel like Venice is all your own but it is also within walking distance to the Guggenheim and St Marks square. The water bus station is right outside the front door, making this hotel an easy passage in and out, on your trip. This is by my far my favorite hotel I have ever stayed in. Venice is the most beautiful city! 5 stars ⭐️
by A verified traveler
Posted 6 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Having booked this hotel to celebrate our 25th wedding anniversary, the communication with the hotel was excellent. I made several requests, such as a particular room from the photos in the website to wine and rose petals left in the room on the day of our anniversary, all of which was accommodated. On checking in, and the majority of the time we had contact with reception, we were met by Omar. He is a credit to that hotel and couldn’t do enough to make our stay a special one. The room we requested was absolutely amazing and looked even better than the photos. It was spacious, clean and had wonderful facilities - in particular the hot tub. Breakfast was excellent with so many hot and cold options to list. I cannot speak highly enough about the staff and hotel and if we were in Venice again, we would only look to stay here.
by A verified traveler
Posted 5 Jun 2024
Great stay and people
by A verified traveler
Posted 4 Jun 2024
Absolutely beautiful and the staff was so friendly and helpful.
by A verified traveler
Posted 3 Jun 2024
I did not get VIP AMENETIES AND THEY did not upgrade us . The hotel room we stayed in was very dark and opened up to small dark street. Location was ok and staff were nice . I would not go back.
by A verified traveler from Boynton Beach
Posted 1 Jun 2024
The consierge staff was fabulous. Great job in arranging transportation from port to hotel and then hotel to airport. Helpful throughout our stay
by A verified traveler
Posted 30 May 2024
Expensive
by A verified traveler
Posted 30 May 2024
It was a wonderful experience
