Ratings based on 367 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
It is a lovely hotel. The bedroom was comfortable and spacious. I decided to have an evening meal, but found the choice a bit limited.
Comment from Hotel Management
14 Jun 2024 by Guest Relations Manager, Hotel Management
Hi Ian,Thank you for taking the time to leave a review. Delighted to read that you thought the Hotel was lovely and your room comfortable and spacious. We are, as you found, running an interim slightly smaller menu than normal while our new Head Chef completes his new lunch and dinner menu which will be available very soon.We trust you had a good journey home.
by A verified traveler
Posted 26 May 2024
Nice little hotel, very clean, comfortable room and friendly staff. Only minor issue was the bathroom was absolutely roasting hot because the heating towel rail never seemed to turn off
Comment from Hotel Management
27 May 2024 by Guest Relations Manager, Hotel Management
Hi Neil, many thanks for taking the time to leave a review following your stay here. Delighted to read that you thought the Hotel nice, clean, your room comfortable and the staff friendly. Thank you for bringing the towel rail tempreature to our attention, had we know it was so hot we could have turned it down for you.Trust you had a safe journey home and hope you will come and stay again next time you visit West Dorset.
by A verified traveler
Posted 29 Apr 2024
Friendly, helpful, professional hosts. Excellent rooms exceedingly clean. Highly recommended all round
Comment from Hotel Management
1 May 2024 by Guest Relations Manager, Hotel Management
Hi Ivor,Many thanks for your 5 out of 5 review following your recent stay with us. Delighted to read that you would highly recommend us all round.Your feedback will be passed on to the team.We hope you will come and stay again next time you visit West Dorset
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
14 Apr 2024 by Guest Relations Manager, Hotel Management
Hi John,Many thanks for your 10 out of 10 review. Delighted that you enjoyed your stay. We hope you will come again next time you are in West Dorset.
by A verified traveler
Never again look before you book
Posted 19 Feb 2024 on HotelsI didn’t even make it into the front door.
As we drove in there was one car in the car park and no signs of life as you looked inside. My first impression was that all the windows were shuttered up but it was the grey murky curtains it didn’t look appealing. I always take things on first impression and that was it. Very run down out side. Yet the pictures on the site make it look very appealing and smart
Comment from Hotel Management
19 Feb 2024 by Guest Relations Manager, Hotel Management
Hi Lee, I'm sorry you felt we didn't live up to your expectations as you looked out of your car window. Had you taken the time to get out of your car and come in you would have had a very pleasant and enjoyable stay with us. All the photos on the Hotels.com of the Hotel are recent and up to date.
by A verified traveler
Posted 3 Dec 2023 on Hotels
Comment from Hotel Management
10 Jun 2024 by Guest Relations Manager, Hotel Management
Hi Sheila,Slightly belated but many thanks for your 10/10 review.
by A verified traveler
Posted 2 Dec 2023
Had a very nice room on our stay
Evening meal was excellent as was the 80s theme night music
Great location for easy access from yeovil/dorchester
Comment from Hotel Management
10 Jun 2024 by Guest Relations Manager, Hotel Management
Hi Simon,Apologies for the rather delayed reply! Many thanks for oyur 5/5 review.
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
4 Dec 2023 by Guest Relations Manager, Hotel Management
Hi Adeel,Sorry we didn't meet your expectations on your recent visit. I find this surprising as this is out of keeping with our recent reviews. With no reason given it is not possible to respond. I have checked with Reception and it would seem you raised no issues while you were here either.
by A verified traveler
Posted 29 Oct 2023
Friendly staff, spacious rooms and all the amenities you would expect.
Booked the spa and enjoyed my treatment, but the hot tub seemed to be making everyone sneeze, not sure if the chlorine levels were off
Comment from Hotel Management
4 Dec 2023 by Guest Relations Manager, Hotel Management
Hi Melissa,many thanks for taking the time to leave a review. Pleased to read thatyou found our staff friendly and your room spacious.I will pass your feedback about the Jacuzzi on to the Spa Company as they are a separate business from the Hotel.
by A verified traveler
Posted 29 Sep 2023
Comment from Hotel Management
22 Oct 2023 by Guest Relations Manager, Hotel Management
Hi Mary Anne,Thank you for your recent 5 out of 5 review. Delighted that you enjoyed your stay with us and hope you will come back soon.
