Ratings based on 982 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Great staff and food
Comment from Hotel Management
15 Jun 2024 by General Manager, Hotel Management
Dear Raul, Thank you for choosing the Courtyard Miami Airport West/Doral and taking the time to review your stay. We are delighted you enjoyed dining with us and received excellent service from our staff as this is what we strive to do every day. We appreciate you acknowledging our efforts and sharing your experience with other travelers. We enjoyed hosting you, and we hope to have the opportunity to welcome you back on a future visit soon.Larisa GallagherGeneral Manager
by A verified traveler
Posted 4 Jun 2024
I stayed here for 6 nights , There is not many places near by like food or restaurants. the loud noise from the plane sometimes can be a bit disturbing but it is not that bad. And the food “bistro” was alright but i was expecting more, it’s simple, not many option. Overall it was great, super clean, friendly staff , perfect place to stay.
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Luziane, Thank you for choosing Courtyard Miami Airport West/Doral and for your high rating. We are pleased to know that your overall stay was satisfying and that you loved our beautiful property. We are also glad that you enjoyed our refreshing accommodations as well as the service provided by our devoted staff. However, we are sorry for the inconvenience you had with your dining experience, and we will share your comments with the appropriate departments. We also regret that our location was not ideal for your needs during your recent visit. We hope you will revisit us again whenever your travels bring you back to Miami.Larisa GallagherGeneral Manager
by A verified traveler
Posted 31 May 2024
Excellent
Comment from Hotel Management
1 Jun 2024 by General Manager, Hotel Management
Dear Gilberto, Thank you for your recent stay at Courtyard Miami Airport West/Doral and for sharing your feedback. We are thrilled that you enjoyed your time with us, and we appreciate you letting us know we exceeded your expectations. We look forward to welcoming you back whenever your travels bring you back to the Miami area.Larisa GallagherGeneral Manager
by A verified traveler
Posted 28 May 2024
loved the service that was given! especially by johnny he made my family and I feel so welcome!!!
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Mellisha, Thank you for choosing Courtyard Miami Airport West-Doral and taking the time to write a review. All of our associates are dedicated to going the extra mile in taking care of guests; therefore, we were thrilled to read your comments about the great service you received from Johnny and how they exceeded your expectations. It was a pleasure to host you, and we hope to have you back with us again in the future.Larisa GallagherGeneral Manager
by A verified traveler
Posted 27 May 2024
Hidden parking fees
Comment from Hotel Management
28 May 2024 by General Manager, Hotel Management
Dear Donald, Thank you for choosing Courtyard Miami Airport West/Doral and for sharing your feedback. We hope you had an overall pleasant stay. However, we regret that you were disappointed with our parking cost. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. Thank you again for your feedback. We appreciate your business, and we hope to see you the next time you visit the area.Larisa GallagherGeneral Manager
by A verified traveler from Miami
Posted 26 May 2024
I loved the lobby, it’s so welcoming. The staff are friendly, helpful, always supportive with a smile on their face. Rooms and bathrooms are comfortable and clean. There is a fridge, workspace, big TV with cable channels. Beds are so comfortable that I missed the breakfast and slept until noon. The gardens are well maintained. Airport shuttle service is a plus.!
Comment from Hotel Management
27 May 2024 by General Manager, Hotel Management
Dear Mercy, Thank you for sharing your feedback regarding your recent stay at Courtyard Miami Airport West-Doral. We strive to provide a comfortable and enjoyable atmosphere, and we are delighted to hear that you enjoyed our immaculate accommodations. It is also wonderful to learn that you found our impeccable service to your liking and that you took advantage of our shuttle service. We look forward to welcoming you back for more memorable moments in the future.Larisa Gallagher,General Manager
by A verified traveler from Port of Spain
Posted 25 May 2024
I waited 1 1/2 hours for your Shuttle Service.
Shuttle Services was the 1st thing i was looking for when making my booking. The arrival was only because of making several calls otherwise i probably would've had to take a taxi.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Vimal, Thank you for choosing to stay with us. We sincerely apologize for the delay in our shuttle service. We have shared these concerns with the appropriate individuals and are very grateful for your patience. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon!Larisa GallagherGeneral Manager
by A verified traveler
Posted 23 May 2024
Very friendly check in and cafe staff
Comment from Hotel Management
24 May 2024 by General Manager, Hotel Management
Dear Stephen, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. It is lovely to know that your interactions with our staff have been so exceptional. We will certainly share your words of appreciation with them. We look forward to seeing you again soon at Courtyard Miami Airport West-Doral. Larisa GallagherGeneral Manager
by A verified traveler from Venice
Posted 19 May 2024
Hotel has a free airport shuttle making it easy for one night before we headed to Panama. Caution - you may need to wait up to 50 minutes for airport pickup if you miss the last shuttle. Don’t be in a rush.
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Nikki, Thank you for staying with us and sharing your experience with our excellent shuttle service. We appreciate your business and hope you will choose the Courtyard Miami Airport West/Doral on your next trip to this area.Larisa GallagherGeneral Manager
by A verified traveler
Posted 19 May 2024
It was good for a quick weekend trip.
Comment from Hotel Management
20 May 2024 by General Manager, Hotel Management
Dear Tishana, Thank you for the perfect review. We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Miami Airport West-Doral, and we look forward to welcoming you back soon.Larisa Gallagher,General Manager
