Ratings based on 130 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orlando
Posted 25 Nov 2023
Comment from Hotel Management
11 Mar 2024 by null, Hotel Management
Distinguished guests, thank you for your support and recognition of the hotel, and thank you very much for your praise. We will try our best to do our best. Your satisfaction is the driving force of our service. We look forward to your coming again. I wish you a happy life and work!
by A verified traveler
Nice hotel with well equipped gym
Posted 14 Jan 2020 on HotelsVery spacious and well kept room but surprised that there was no bathtub which I thought it has when I booked from picture.
So when I requested for room with bathtub, I was asked to pay extra. I was disappointed that there was no free upgrade as I have booked 2 rooms 2 night each.
Comment from Hotel Management
11 Mar 2024 by null, Hotel Management
Distinguished guests, thank you for your support and recognition of the hotel, and thank you very much for your praise. We will try our best to do our best. Your satisfaction is the driving force of our service. We look forward to your coming again. I wish you a happy life and work!
by A verified traveler from Seattle
Posted 26 Jul 2019
I've stayed at the Hyatt at Songshan Lake (close by) and the rooms here are almost identical, same room layout, slightly different bathroom but at half the price. About the only drawback is if you don't speak Chinese (I don't). Only 1 in 20 speak English, where the Hyatt probably more like 1 in 2. But the restaurant staff used Google translator, probably could have never ordered dinner without it. There is a buffet that would make it easier but I avoid buffets. I only rated the amenities a 4 because it appeared there was some remodeling going on near the swimming pool (which looked great but didn't use it) so maybe more amenities will be forthcoming.
Comment from Hotel Management
18 Dec 2019 by Alice Deng, Hotel Management
Dear guests, thank you for your support and recognition of the hotel. Thank you very much for your favorable comments. Thank you for your valuable comments. The hotel will provide corresponding English training for the staff. We will try our best to do better. Your satisfaction is the driving force of our service. We look forward to your coming again. Have a good life and work.
by A verified traveler
Posted 6 May 2019
Comment from Hotel Management
7 May 2019 by Cissy Chen, Hotel Management
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.
by A verified traveler
Business Trip
Posted 23 Apr 2019 on HotelsGood room size and good place to stay in the area.
Comment from Hotel Management
26 Apr 2019 by Cissy Chen, Hotel Management
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.
by A verified traveler
Posted 7 Apr 2019 on Hotels
Comment from Hotel Management
10 Apr 2019 by Cissy Chen, Hotel Management
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.
by A verified traveler
perfect hotel
Posted 14 Mar 2019 on HotelsI use to stay at this hotel one week, each month, during the last 2 years. the hotel is clean and the service team is very polite.
Comment from Hotel Management
20 Mar 2019 by Cissy Chen, Hotel Management
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.
by A verified traveler
Posted 24 Jan 2019
The in room phone system is antique with loud static on line. Only 2 English language cable stations that played same programming every day.
Room Servise food was terrible.
Comment from Hotel Management
25 Jan 2019 by Cissy Chen , Hotel Management
Dear，we are so sorry about the terrible experience in our hotel,the facilities of hotel is getting updated and upgraded step by step,once more, we do apologize to you sincerely,best regards.
by A verified traveler
NA
Posted 23 Jan 2019 on HotelsNA
Comment from Hotel Management
25 Jan 2019 by Cissy chen, Hotel Management
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.
by A verified traveler
Posted 20 Jan 2019 on Hotels
it was good to stay in the hotel.
Comment from Hotel Management
23 Jan 2019 by Cissy Chen, Hotel Management
Thanks for identify with our hotel,look forward to service you again ,best wishes to you.
