Ratings based on 966 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Room was very small for 2 people.. had 2 twin beds for us.. Shower area and such was nice tho.. our room was beside this inner courtyard area.. and these guys was up and in it till 3a.m. would have been longer but that was when i had enough and called the front desk to do something about it.. I also felt i was misled by the pictures they use on web sites like Expedia and google.. The big shiny building they show is just a building in the city and not theres.. There building is right beside the public train yard.. That would be a plus if using training.. They did have parking of our rental car down the street in a paid lot.. Breakfast was decent.. And there was many ppaces to eat near the hotel.. overall if i had been a solo person i might of been ok here.. But with my 76 year old father it was just to noisy and small of a place..
Comment from Hotel Management
12 Jun 2024 by moulay, Hotel Management
Thank you for taking the time to share your detailed feedback about your recent stay. I am sorry to hear that your experience did not meet your expectations, especially given the importance of a comfortable and quiet stay for you and your father.I apologize for the inconvenience caused by the small size of the room and the twin beds. I understand how important it is to have adequate space and comfort, particularly when traveling with a family member. Your feedback will help us in re-evaluating our room descriptions and ensuring they accurately represent the accommodations we provide.I am also sorry to hear about the noise from the inner courtyard area. I appreciate you bringing this to our attention and am glad our front desk was able to address it, albeit later than would have been ideal. We will review our policies to ensure a quieter environment for our guests in the future.It's good to hear that you found the shower area satisfactory, and that the breakfast and nearby dining options were to your liking. Your comment about the proximity to the train yard is noted; while it can be convenient for some, we understand it may not suit everyone’s preferences.I hope you will consider giving us another opportunity to provide a better experience. Sincerely,Moulay AlaouiDirector of Operations
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for taking the time to rate your stay with us. We appreciate your feedback and regret that your experience did not fully meet your expectations.We are committed to enhancing our services and facilities to better serve our guests.We hope to have the opportunity to welcome you back and provide a more enjoyable experience in the future.Best regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 17 May 2024
Customer service excellent. Food and room good quality and very comfortable. The water was brown when turned on.
Comment from Hotel Management
21 May 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our customer service excellent and that you were pleased with the quality and comfort of our food and room.However, I am very sorry to hear about the issue with the water quality. This is certainly not the standard we aim to uphold, and I apologize for any inconvenience this may have caused during your stay. Please rest assured that we are addressing this issue with our maintenance team immediately to ensure it is resolved and does not recur.Your comfort and satisfaction are our top priorities, and we appreciate your bringing this matter to our attention. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even better experience in the future.Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 13 May 2024
Breakfast was good. Public transport links were great.
Comment from Hotel Management
15 May 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
We're delighted to hear that you enjoyed our breakfast offerings and found the public transport links convenient during your stay with us.Providing a satisfying breakfast experience and easy access to transportation are important aspects of our guest experience, and we're glad to hear that we met your expectations in these areas.If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 12 May 2024
Réception rapide et courtoise. Chambre agréable. Près du transport en commun.
Comment from Hotel Management
13 May 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
We're delighted to hear about your positive experience at our hotel! We're glad you enjoyed our quick and courteous reception, as well as your pleasant room. Additionally, we're pleased that our proximity to public transportation was convenient for you.Thank you for taking the time to share your feedback with us, and we hope to have the pleasure of welcoming you back on your next visit!Best regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 19 Apr 2024
Amazing place but only problem was shower issue which we informed them but overall staff was good
Comment from Hotel Management
22 Apr 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for your feedback. We're pleased to hear that you found our place amazing and enjoyed your overall experience with us. It's great that our staff made a positive impression on you.We apologize for the inconvenience caused by the shower issue you encountered during your stay. Thank you for informing us about it, and we will ensure it is promptly resolved to avoid similar problems in the future. We appreciate your patience and understanding.We look forward to welcoming you back for an even better experience.Regards,Orlane BauerGuest Relation Manager
by A verified traveler from HAMPTON
Posted 14 Apr 2024
Helpful staff, excellent dining choices available.
Beds and bedding very comfortable.
Comment from Hotel Management
15 Apr 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for your kind words! We're thrilled to hear that you found our staff to be helpful and accommodating during your stay. Providing exceptional service is one of our top priorities, and we're delighted that our team exceeded your expectations.It's fantastic to know that you enjoyed our dining options! We strive to offer a variety of delicious choices to suit every palate, and we're glad that you found them excellent.Comfortable beds and bedding are essential for a restful stay, and we're delighted that you found ours to your liking. We want all our guests to enjoy a great night's sleep, and it's wonderful to hear that you were able to do so.We can't wait to welcome you back for another fantastic experience!Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 4 Apr 2024
Solid hotel. Location is a bit far away from the city centre and other restaurants / shops. Breakfast was a bit loveless - e.g. dirty coffee mugs on coffee machines.
Comment from Hotel Management
5 Apr 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for your feedback. We're glad to hear that you found our hotel to be solid.We apologize for any inconvenience caused by the location being a bit far away from the city center and other amenities. Your feedback is important to us, and we understand the importance of convenience for our guests. We will take this into consideration as we strive to improve our offerings.Additionally, we apologize for the issues you encountered with the breakfast, such as dirty coffee mugs on the coffee machines. This is not up to our standards, and we will address this with our team to ensure proper cleanliness and presentation of breakfast items.Thank you for bringing these matters to our attention. We appreciate your understanding, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 23 Mar 2024
The staff was friendly, professional, and very helpful.
Comment from Hotel Management
25 Mar 2024 by Orlane Bauer - Guest Relation Manager, Hotel Management
Thank you for your kind words! We're delighted to hear that you found our staff friendly, professional, and very helpful. Providing excellent service is our top priority, and we're thrilled that our team made your stay enjoyable and memorable.We look forward to welcoming you back in the future!Regards,Orlane BauerGuest Relation Manager
by A verified traveler
Posted 8 Mar 2024
Last day no hot water for shower
Comment from Hotel Management
21 Mar 2024 by moulay Alaoui, Hotel Management
We are sincerely sorry to hear about the inconvenience you experienced with the lack of hot water for your shower on your last day with us. Providing a comfortable and seamless experience for our guests is our top priority, and we deeply regret that we fell short of this standard during your stay.Please accept our sincerest apologies for the inconvenience and discomfort this may have caused you. Rest assured, we take issues with our facilities very seriously, and we will immediately investigate the cause of the hot water issue and take corrective action to prevent it from occurring in the future.Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. Once again, we apologize for the inconvenience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regardsMoulay AlaouiDirector of Operations
