Ratings based on 22 Verified Reviews
3.9 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
by A verified traveler
Bad customer service
Posted 25 May 2021 on HotelsMy stay it was My stay at this hotel was ridiculous at the first when I walk into the hotel I had the confirmation number as an appear on the email when I make the payment so I walk in to the reception I talk to the agent and the agent was unhelpful and he wasn’t respectful I show him the picture of the email that I screenshot it and then he said no show me the actual email so I showed him the actual email and then he said I couldn’t find your reservation then I said how come I make the payment already he start giving me a hard time and yelling at me and then he said I know my job and that’s what I’m telling you I cannot find it in the system go anywhere else and then I showed him the email again and then I showed him the confirmation number exactly where is it located and then he took like 15 minutes And then he said OK give me your ID and then I gave him my ID and he take the ID he starts older steps to check in and then after that I ask him for the parking hasn’t shown on the reservation it was a free barking when I ask him he said no there is not free parking it’s all fall and then I said how come where should I leave my car he said it’s not my business and then I said OK give me the card of my room the key and then I will park the car he said I won’t give you the key until you park your car with the really nosy words he wasn’t have a good behavior , It is not racism but although I was from Qatar I am local his he wasn’t supposed to act really bad customer service
by A verified traveler
Posted 9 Mar 2021
by A verified traveler from Doha
Posted 24 Nov 2020
Staff is very polite and friendly, great location. Beautiful place to stay.
Comment from Hotel Management
4 Dec 2020 by La Castle Management, Hotel Management
Dear Guest,
Greetings from La Castle Hotel, Doha.
We would like to take this opportunity to thank you for taking the time to write a review on Expedia on your experience at La Castle.
It is our sincere endeavor to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.
We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence.
We greatly value your patronage and look forward to welcoming you back to La Castle soon.
With best regards,
La Castle Hotel
Doha.
by A verified traveler
Posted 2 Mar 2020 on Hotels
It was amazing stay! Nothing but happiness on my end!
Comment from Hotel Management
2 Mar 2020 by Raju Yadav Molli, Hotel Management
Dear guest,
Greetings from La castle Hotel....
We would like to take this opportunity to thank you for taking the time to write a review in Expedia. We are happy and delighted that we are able to create the pleasant experience. Your appreciation has been shared with team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to La Castle Hotel... Doha.
by A verified traveler
Posted 2 Mar 2020 on Hotels
It was an amazing stay!
Comment from Hotel Management
2 Mar 2020 by Raju Yadav Molli, Hotel Management
Dear guest,
Greetings from La castle Hotel....
We would like to take this opportunity to thank you for taking the time to write a review in Expedia. We are happy and delighted that we are able to create the pleasant experience. Your appreciation has been shared with team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to La Castle Hotel... Doha.
by A verified traveler
Posted 28 Feb 2020 on Hotels
It was amazing and everything was perfect!
Comment from Hotel Management
2 Mar 2020 by Raju Yadav Molli, Hotel Management
Dear guest,
Greetings from La castle Hotel....
We would like to take this opportunity to thank you for taking the time to write a review in Expedia. We are happy and delighted that we are able to create the pleasant experience. Your appreciation has been shared with team and we are motivated to strive for excellence. We greatly value your patronage and look forward to welcoming you back to La Castle Hotel... Doha.
by A verified traveler
terrible experience
Posted 7 Jan 2020 on HotelsWe booked for three people but there were no “large” Twin bed so one of stayed On the couch. Also telephone response was terrible so I needed to make a couple of international call for pick up arrangement which was not free. One of the worst place I ever stayed.
by A verified traveler
I will not come again
Posted 11 May 2019 on HotelsStay Away
by A verified traveler
Stay Away.. Bad Hotel
Posted 11 May 2019 on HotelsBad Hotel and Bad Stuff
