Ratings based on 487 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Friendly
Comment from Hotel Management
12 Jun 2024 by Hotel Manager , Hotel Management
Dear Rodney,Thank you for your 5 out of 5 rating! We're thrilled to hear that you found our staff friendly during your stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jun 2024
Convenient close to the trolley tour.
Comment from Hotel Management
5 Jun 2024 by Hotel Manager , Hotel Management
Dear Gordon,Thank you for your feedback! We're glad to hear that our hotel's location was convenient for your needs, especially being close to the trolley tour. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
by A verified traveler
Posted 4 Jun 2024
Property needs maintenance. It is ok for the price.
Comment from Hotel Management
4 Jun 2024 by Hotel Manager , Hotel Management
Dear Michael,Thank you for your feedback. We're glad to hear that you found our hotel to be reasonably priced. We apologize for any inconvenience caused by maintenance issues during your stay. Your comments are valuable to us, and we'll work diligently to address these issues promptly. We hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Jun 2024
The pillows smell of sweat
Comment from Hotel Management
4 Jun 2024 by Hotel Manager , Hotel Management
Dear Miriam,We apologize for the discomfort caused by the unpleasant smell of the pillows. We will address this issue promptly with our housekeeping team to ensure that all bedding meets our high standards of cleanliness for future guests. We hope to have the opportunity to make it right during your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 27 May 2024
The lady at front desk was very friendly and helpful. Breakfast was good. Room and bed was good.
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Marlene van,Thank you for your feedback and for rating your stay. We're pleased to hear that you found our front desk staff friendly and helpful, enjoyed the breakfast, and found your room and bed to be good. If there's anything specific, we can do to make your next stay even better and earn that fifth star, please don't hesitate to let us know. We appreciate your stay and we hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 25 May 2024
The friendliness
Comment from Hotel Management
26 May 2024 by Hotel Manager , Hotel Management
Dear Nancy,Thank you for your wonderful review! We're delighted that you found our staff friendly and accommodating. Providing exceptional service and a warm welcome is our priority, and we're thrilled that it enhanced your stay. We can't wait to welcome you back for another fantastic experience!Sincerely, Hotel Manager
by A verified traveler
Posted 23 May 2024
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Comment from Hotel Management
24 May 2024 by Hotel Manager , Hotel Management
Dear Kara,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Cancelled our reservation without notification.
Comment from Hotel Management
22 May 2024 by Hotel Manager , Hotel Management
Dear Jade,Your feedback has been duly noted and will be thoroughly reviewed and investigated. Kindly allow us some time to validate your concerns. We apologize for any inconvenience caused.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Earl,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
by A verified traveler
Posted 19 May 2024
It was the cheapest price ! The staff try their best. It just old and stairs dirty. The room was pretty good. The AC it work but it loud! But what really suck the most was the bed! If I had to stay here again I would but I think I would try to bring a piece of plywood for the bed
Comment from Hotel Management
22 May 2024 by Hotel Manager , Hotel Management
Dear Earl,Thank you for your feedback. We're glad you found our staff helpful and the room satisfactory. We apologize for the issues with the noisy AC, the bed's comfort, and the condition of the stairs. Your comments are valuable, and we will address these concerns to improve our guests' experience. We appreciate your understanding and hope to provide a more comfortable stay in the future.Sincerely, Hotel Manager
